Customer Experience Advisor

3 months ago


Chichester, United Kingdom The Hyde Group Full time

**Chichester**

**Up to £30,374**

**9 Month Contract**

Hyde is looking to recruit a Customer Experience Advisor. Internally you will be known as our Complaint Commitment Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Experience Advisor at Hyde you will be working within our Complaints Team to work with key stakeholders to ensure delivery of complaint commitment actions within agreed timescales.

**Responsibilities**
- Be a point person for the end of our complaint process.
- Process, manage, respond to, and monitor complaint commitments.
- Support the delivery of the commitment resolutions.
- Monitor issues which require longer term solutions.
- Escalate where progress is not being made.
- Decide on the appropriate next stage for the failed commitments.

**Skills and Experience Required**
- Strong telephone customer service experience
- Experience managing a caseload of direct customers

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


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