Semhis Lived Experience Support Worker

2 weeks ago

Dartford, United Kingdom Oxleas NHS Foundation Trust Full time

To support service users/people with lived experience of mental health services to be involved in the Safety and Equality in Mental Health Inpatient Services (SEMHIS) Programme activities and in the Lived Experience Advisory Group. To support the project team and the evaluation team with involving service users/people with lived experience of mental health in both project interventions and the project evaluation.
- The Safety and Equality in Mental Health Inpatient Services (SEMHIS) Programme is a pan-London project involving all of London’s mental health trusts and is focused on improving safety and tackling inequalities within mental health inpatient services. The project is funded by the Cavendish Square Group and is expected to continue until September 2024.

1. Provide information, guidance and support about the project’s involvement opportunities to service users/people with lived experience across the London mental health Trusts, and also to staff with service user involvement responsibilities or lead roles.
2. Work creatively with service users/people with lived experience and the project team to communicate effectively about the project, to increase the range of service user involvement opportunities available and to support colleagues with accessing these opportunities.
3. Work with a number of key stakeholders including members of the project team and evaluation team, and the inpatient services involved in the project, to reach more service users, learn from their experiences and enhance equality, diversity and inclusion within the work of the team

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

- We’re Kind
- We’re Fair
- We Listen
- We Care

1. Review, develop and maintain internal resources to support the development of good practice in service user involvement
2. Attend relevant project meetings to promote our approach to service user involvement and in particular the Lived Experience Advisory Group (LEAG)
3. Support the co-chairs of the LEAG and other project staff with scheduling and arranging meetings, keeping a record of LEAG meetings and with following up on actions.
- Knowledge, training and experience

1. Keep accurate and up to date records, be willing to engage in further training, attend regular supervision and continued professional development sessions as required.
- Confidentiality

1. Information relating to service users must be treated in the strictest confidence and discussed only with appropriate members of staff
2. Information relating to staff must be treated in the strictest confidence and discussed only with other senior staff or line manager.
- Analytical and judgement skills

1. To exercise judgement when dealing with enquiries and to handle complaints in line with local policies and procedures and to escalate appropriately if they cannot be resolved at the local level
- Physical Effort/Mental Effort

1. Any other duties appropriate to the role and level that may be required from time to time
2. To spend a substantial part of the work day at a computer
3. Able to travel to different sites across Oxleas if needed for events, training support etc.

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