Senior Admin Officer

7 months ago

Teddington, United Kingdom Department for Business, Energy & Industrial Strategy Full time

**Details**:
**Reference number**:

- 290118**Salary**:

- £28,510 - £31,825**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- BEIS - Market Frameworks - Office for Product Safety and Standards Directorate**Type of role**:

- Administration / Corporate Support
- Operational Delivery
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- TeddingtonAbout the job

**Job summary**:
DBT

About OPSS

Do you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you

We are the Office for Product Safety and Standards (OPSS), part of the Department for Business and Trade #DBT. We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation and efficiency.

Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.

Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence

Further information can be found on our website here

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

There is a guaranteed interview scheme (DCS) for people with disabilities who meet the minimum selection criteria.

We are Inclusive

**Job description**:
The Operational Support Unit (OSU) is the ‘front door’ to the office, and we are a high-demand front-line team, working across 2 locations, Birmingham and Teddington.

We deliver outstanding customer service to both our internal and external customer base, providing reassurance and building confidence through our response to enquiries and everyday engagement with colleagues.

We work diligently to support other functional teams across OPSS, undertaking administrative duties to support our regulatory obligations and delivering our purpose.

We lead the process for sample handling and storage in Birmingham and Teddington, providing a robust audit trail for products purchased or seized to support enforcement projects.

We are also responsible for developing, implementing, and supporting processes to underpin multi-functional activities.

**Person specification**:

- You will support the team across a number of workstreams, ensuring adherence to service standards, key performance indicators and associated service level agreements. You will work in conjunction with your Senior Administration colleagues to:

- Receiving, handling, and cataloguing of products in line with agreed evidence handling protocols.
- Support the Operational Management, of OSU workstreams.
- Undertake the role of Task Manager by proactively supporting the delivery of administrative tasks across all work streams.
- Undertake senior level administrative tasks to ensure the effective delivery of OSU work-strands.
- Act as the first critical issue point across all work-strands, problem solving and using initiative to support and guide colleagues, raising issues as vital and where appropriate ensuring that prior scrutiny and challenge is given prior to issue.
- Undertake Quality Assurance on all workstreams, reporting results to provide complete visibility.
- Undertake the collation and reporting of statistics for all OSU workstreams.
- Develop team processes and procedures to ensure they reflect the current working environment.
- Ensure service standards and all SLAs are adhered, utilising resource and work allocation to support the requirements of the team
- Leading your own development in line with the OSU Skills and Proficiency Matrix
- Support Major Incidents across OPSS in a reactive manner.
- Work closely with OSU management and colleagues across the Office to support the developments and refinements of IT platforms in place.
- Active attendance, to all relevant meetings which will enable the effective management OSU work-strands.
- Provide reassurance and information to increase consumer confidence.
- Utilise all resources available ensuring that work being undertaken is completed at the most appropriate level.

**Skills and experience**
We are looking for an excellent communicator with the ability to adapt your communication skills to suit all situa

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