Customer Care Executive
2 weeks ago
A leading housing provider are seeking experienced Customer Care Executives to support a busy team based in Croydon. This is a flexible, hybrid working role.
- First point of contact for all customer enquiries
- Logging all enquiries on an internal CRM system
- Investigating complaints and enquiries in a timely manner
- Supporting senior members of staff to manage responses
- Providing expert advice to customers providing resolutions where possible
- Inbound contact centre experience
- Excellent communication skills
- Experience using CRM systems
- Strong organisational skills
Hybrid role working Mon - Fri (3 days in the office/2 days wfh), 9am-5pm.
You’ll be based in the office full time for the first two weeks for your training.
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Care and Training Practitioner
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Care Co-ordinator
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Customer Service Executive
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