Insurance Customer Support Advisor
6 months ago
**JOB DESCRIPTION**
INDHP
**Duties and Responsibilities**
Answer inbound calls.
Issue reports to clients when required.
Resolve customer queries proactively.
Appoint suppliers.
Make outbound calls to customer/supplier/clients.
Dealing with and actioning associated tasks in relation to claims
To support the field adjusters and associates
Compile reports within the Adjuster/Technician partnership
**Skills and Experience**
Ability to delivering outcomes in a fast-paced environment
Capable to effectively communicate - both written and verbal
Proven experience working as part of a team
Excellent time management and organizational skill
Competent numeracy, literacy, and IT skills
A proactive attitude, and enthusiastic Polite and courteous phone manner
There are no specific qualifications that we demand for the role; and although welcome those with previous industry experience, it’s transferrable skills and qualities that we value here at Davies we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.
**What we Offer**
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee stock ownership plan
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
- Insurance: 1 year (preferred)
Work Location: Hybrid remote in Stoke-on-Trent
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