IT Assistant

**IT Assistant Job in Christchurch**

Dovetail Recruitment are pleased to be working with a company which has a worldwide reputation for excellence located in Christchurch, our client are looking for a new IT Assistant to join the team.

As an IT Assistant, you will be providing 1st and 2nd line support to a team of 60-70 employees, as well as being responsible for the helpdesk ticketing software, resolving issues, and updating staff on the progress of the resolution.

This IT Assistant Job in Christchurch would suit someone who is experienced within an IT Support role, or someone who has a desire to begin a career in IT Support and enjoys a busy work environment.

**Duties and Responsibilities of the IT Assistant**:

- Being the first point of contact to troubleshoot and resolve IT support issues
- Ensuring incidents are resolved efficiently while maintaining exceptional service and relationships
- Working to tasks and deadlines
- Updating existing software.
- Assisting the Head of IT where necessary.
- Actively encourage employees to use the Service Desk system to raise IT issues.
- Taking ownership of IT tickets within the Service Desk system.
- Keeping the Head of IT up to date with progress on IT tickets
- Providing reports to the Head of IT on Updates/Backups and Antivirus for all Users

**Key Skills**:

- Good communication skills both internal and external
- Highly self-motivated with a self-starting attitude
- A willingness to learn new skills
- Cloud solutions (Microsoft 365 Admin Console and/or Azure) is desirable

**Salary and Benefits**:

- £20,000 - £27,000 - DOE
- 20 days holiday a year, plus 8 public holidays
- Working hours 8:15am - 5pm
- 1 hour for lunch
- Free parking on site
- Monday to Friday
- No weekends

This IT Assistant Job in Christchurch would suit someone who is experienced within an IT Support role, or someone who has a desire to begin a career in IT Support and enjoys a busy work environment.