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Customer Advisor

4 months ago

Gateshead, United Kingdom Newcastle Building Society Full time

About the Role

An exciting opportunity has arisen to primarily support two of our successful branches in both Gateshead and Whickham. To work within the fast paced city of Gateshead, our branch is situated just off the newly renovated and vibrant Trinity Square. No twodays are the same and this branch is full of the hustle and bustle of city centre life, just on the outskirts of Newcastle. Nestled amongst shops, restaurants and cafes our customer base is very diverse and most importantly extremely friendly.

On days where you are not needed to support Gateshead, you would find yourself heading over to the picturesque town of Whickham, with its stone front unique buildings, thriving shops and strong community links with local groups and charities in the area,there is a lot to get involved with to support this successful team. We are also the only bank/building society left in the town so it’s great to see plenty of new customers coming in through the doors

Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts tocashing up and closing at the end of the day The list is endless however at the heart of everything we do is our customer.

About You

All of our Customer Advisers work closely together so you will have real team spirit and thrive working with others and meeting new people.

Relationships are really important to us, therefore you’ll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options they may not be aware of, or creating leads for the relevantadvice specialists in branch and Head Office.

You’ll have Customer Service experience that demonstrates your attention to detail and accuracy. It should go without saying that having a commitment to ensuring good outcomes for customers is a given. This role is perfect for those that like change as youwill be "roving" between different branches. This will give you valuable experience and insight into a variation of customer needs and communities. You will need to be able to travel between the branches in our network at short notice dependent on businessneeds.
- Peter - Assistant Branch Manager (previously roving adviser):_
- "I enjoyed the variety of the role, going to new branches and meeting new faces. Both colleagues and customers alike. I’m very much a people person and this role is perfect for someone like myself. Along with this, I enjoy change. I am not a person whoreally wants to be doing the same thing most days, being a Rover most weeks and sometimes even some days are completely different."_

About Us

Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.

As a Customer Adviser, you’ll be joining us in a really exciting time in our journey. As well as receiving a competitive annual salary our colleague benefits package also includes;
- A minimum of 25 days holiday per annum which rises with length of service up to 30 days per annum + bank holidays
- Corporate pension scheme
- Performance related pay
- Life assurance
- Corporate bonus scheme
- Buying holidays policy
- Staff offers and access to staff association offering discounts for local trips, events & services
- Employee Assistance Program