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Motor Claims Triage Handler
4 months ago
I am working with an Organisation based in Norwich who are looking for a Motor Claims Triage Handler for 3-6 Months Initially.
The role is full time, to start ASAP and paying up to £12 PAYE per hour plus Holiday pay. The role is in scope of IR35.
Job Purpose
- Aviva are redesigning motor claims to bring the process back in house. - these roles are required as there is a need to keep BAU moving. A pilot has been done on a smaller scale to provide proof of concept.
- These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls into the fulfilment team.
- The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
- There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
Role responsibilities
- The person will also be required to demand capture to this can be analysed.
- Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
- There are no data protection questions asked at this stage as this will be verified by the end team.
- The initial training is for 1 week - planned for w/c 24/04.
Skills/experience required:
- Prior experience in claims handling is desirable - ideally within Motor, Bodily Injury and Liability - managing the process from the point of notification, right through to settlement
- Ability to speak another European language would be highly desirable
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
- Team player mentality, with a willingness to learn and help others out
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
- Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
Thank you
Yanis Patel (Eden Brown Synergy)
Eden Brown Synergy is an equal opportunities employer.
