Communications Operator May Intake

4 weeks ago

St Asaph, United Kingdom North Wales Police Full time

Force
- North Wales Police

Role Type
- Police Staff

Business Area
- Operational Support Services

Department
- Force Control Centre

Location
- St. Asaph Fcc

Grade
- Scale 4

Salary
- £21,837 to £24,156

Allowances
- Shift, Weekend Working

Shift Percentage
- 20%

Weekend Working Shift Percentage
- 14.14%

Agile Working
- Fixed - this role can only be performed from a specific location.

Part/Full Time
- Full Time

Hours per Week
- 37

Type of Contract
- Permanent

Level of Welsh language ability required?
- 4

Job Advert Description

We currently have a number of positions available, to join North Wales Police as a Communications Operator, which is one of the most rewarding and varied roles you are ever likely to have. This rewarding career offers an opportunity to play a pivotal role in the force and join a unique profession where you can really make a difference and take a great sense of pride in doing so.

Working alongside a welcoming and highly-skilled team, you’ll benefit from ample support and training to ensure you excel in the role, alongside receiving benefits such as;
- Full time salary: £21,837 per annum (with salary increments per annum), plus 20% shift allowance and 14.14% weekend working allowance (equating to a potential salary of £28,638 on a full shift pattern.
- Health and Wellness services
- Access to on-site gyms and fitness classes
- Option to become a member of UNISON, the public service union
- Discounts from multiple online and high street brands via the Blue Light Scheme

And the list goes on So read on to discover how you can be a part of something exceptional

**Shift Patterns**

You will be part of a shift rota, pre-planned for 32 weeks in advance if you are full time worker and pre-planned 64 weeks in advance if you are a part time worker, providing you with ample time to pre-plan your calendar to fit in your personal life alongside your profession.

For the first 6 weeks within the role, you will undertake full time training from Monday to Friday in either St Asaph or Force HQ in Colwyn Bay, to ensure you are fully confident in undertaking this unique position.

**Here are some of the accountabilities of the Communications Operator role**:

- To receive and resolve public enquiries in accordance with force policy.
- To give advice and take appropriate action, being accountable for getting it right first time and managing callers expectations regarding the service that can be provided.
- To interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the callers enquiry/request.
- To clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
- To liaise with external agencies as appropriate.
- To be responsible when appropriate for the closure of incidents.
- To direct the nearest "police unit" to an incident/emergency once the location has been identified, by way of ‘intelligent deployment’ by considering and deciding upon the most appropriate resources to commit to it, based on their role, skills and equipment.
- To be fully accountable for all deployment decisions, which will include the forward planning and management of resource options, thereby maximising the most efficient use of available resources to respond to Priority 0 and Priority 1 events.
- To inform and direct other relevant emergency services to incidents e.g. fire, ambulance, RAF Mountain Rescue etc.
- To act as co-ordinator between agencies, and to contact outside agencies as required for incidents i.e. garage recovery, councils-highways department, water/electricity boards, British Telecom, traffic light contractors, etc.
- To maintain a log of all incidents ensuring that all call-outs (as per above) are recorded.

**What will I need to be considered for this Communications Operator role?**
- NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
- Ability to type/word process 25 - 30wpm.
- Good communication skills together with the ability to work well in a team environment or on their own initiative.
- The use of information technology to an intermediate level together with windows systems and/or relevant experience.
- Ability to evidence problem solving skills.
- Ability to remain calm in stressful situations.
- Good geographical knowledge of North Wales

**North Wales Police are a bilingual organisation and for this role, you’ll need to demonstrate a minimum of level 4 Welsh skills, which means you’re able to understand and deal with people in everyday spoken Welsh in most situations but you may turn to English when dealing with complex situations or terminology. You can find out more by visiting our **Welsh Language Resources Page**.

Anyone within North Wales Pol

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