Collections Advisor

**Collections Advisor**
**36.5 hpw - On rotation basis**
**Clayton Le Moors, Accrington**
**Based on experience & performance + Benefits**

**About Us**

**Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And studio.co.uk and ace.co.uk websites.**

**Our expansive product range consists of over 60,000 products ranging from branded clothing & footwear, electrical products, household items, to gifts and greeting cards.**

**Based in the north west of England, 20 miles north of Manchester, we employ over 1500 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with us.**

**About the Opportunity**

**At Studio Retail Limited we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for a Collections Advisor to join our Financial Services Team based at our Clayton Operation.**

**As a Collections Advisor you will be responsible for reviewing accounts and contacting customers who have missed payments to understand their current situation, talk them through the different financial options that are available to them that will help minimise their arrears and to get them back on track with their payments.**

**There will also be occasions where our customers need additional support, Where, due to their personal circumstances, the customer needs a greater level of understanding, you will be working to understand their situation and offering solutions when they are in times of financial distress.**

**As a Collections Advisor you will be**:

- ** A great communicator, with the ability to create and build rapport with our customers (both verbal, written and listening)**:

- ** Passionate about customer experience and supporting customers in difficult situations**:

- ** A reliable and honest individual with a strong sense of empathy**:

- ** Experienced in effectively discussing sensitive topics and holding difficult conversations**:

- ** Empathetic and patient towards our customers, whilst being open minded to different customer situations.**

**Hours of Work**

**Your first 5 weeks will be Monday to Friday 08:00 - 16:00 where you will receive full training, setting you on the right path to become an integral part of our team.**

**After this, you will work 36.5 hours per week - Flexible Full and Part time Hours Available**
- **Mon
- Thur 8:00 - 20:00**:

- ** Fri 08:00 - 19:00**:

- ** Sat 08:00 - 16:00**

**Who are we looking for?**
- ** Someone who can demonstrate a high level of emotional intelligence & resilience**:

- **The ability to remain calm and professional at all times, and adaptable to change**:

- ** Someone who has experience in working in a fast-paced contact centre environment**:

- **A willingness to ask for help when needed**:

- ** High attention to detail**:

- ** An understanding and exposure to people in financial difficulties or personal hardship**:

- **Self-motivated individuals who can also work as part of a team**:

- ** A competent IT user**

**Why Studio?**

**Studio is a growing business, and this is a great time to join us. We have a lot of experienced colleagues who will tell you they love working here because of the great people & fantastic, newly refurbished site.**

**We offer a great benefits package including free, secure parking, onsite canteen and would love to hear from you if you think we could be the right company for you.**

**#wedowow #care #financialservices