Support Coordinator

2 weeks ago

Newcastle upon Tyne, United Kingdom Nixon Hire Full time

Location: Central Support Office (Newcastle)
**Support Coordinator - Internal Job Opening**

We have an opening for a Support Coordinator to work within the Support Team at CSO.

Roles & Responsibilities:

- Ensuring that all enquiries from all avenues are responded to in a timely manner.
- Offering customers an efficient, knowledgeable and courteous service.
- To ensure the Nixon Hire Dashboard is managed effectively; posting and returning contracts, working with all Nixon Hire Depots, Re-hire and the Regional Hire Teams to address any potential discrepancies.
- To ensure that all internal & external paperwork is chased and uploaded to the Nixon Hire System efficiently.
- To effectively manage and communicate any additional charges that are applicable to the customer, after hire.
- Ensuring payment is taken for all non-account customers to extend the hire period.
- Working within Company delivery guidelines and closely liaising with Transport Team to ensure delivery timescales are met.
- Communicating effectively with customer and 3rd party suppliers to advise of any failed delivery/collections and services to ensure Nixon Hire complete deliveries or collections in a timely manner.
- Work closely with the Nixon Hire Purchase & Supply team to ensure that the Loss/Stolen & Damage process is followed accordingly.
- Processing Customer suspensions in line with the Nixon Hire suspension process.
- Ensure customer follow up, to ensure successful delivery and obtain any feedback regarding equipment and service.
- Participation in development and training opportunities.
- Identify and understand root cause of invoice queries and work with the Customer Services Manager to suggest preventative measures.
- Where Credits are required to be issued, calculate and complete credits in a timely manner.
- Ensuring all Contracts are accurate in line with the customer pricing agreement, accurate start dates and collection dates prior to posting.
- Liaising with Credit Control to ensure plant is not hired to customers where customer accounts are in arrears. Assisting with credit control measures to obtain money from customers such as prompt handling of queries, arranging uplift from site etc.

For more information, please feel free to contact the HR Team or refer to our Recruitment and Selection Policy for guidance on our internal process.

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