Product Support

4 weeks ago

Wythenshawe, United Kingdom Toll Group Full time

Company Description
**About Toll: Global Forwarding**

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
**Business**
- Maintain pricing and market database and distribute it to the UK network
- Supporting operators with carrier service issues and escalations
- Assist Product Manager with regular internal reporting
- Identify lost quote trends and work with branches to turn those into wins
- Monitor weekly booking reports
- Support sales and tender teams with RFQ pricing
- Analysis of down-trading/lost business and working with branch and sales to correct negative trends
- Involvement in meetings and negotiations with carriers and hauliers in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
- To perform any other duties not defined in the job description as reasonably requested / expected by the Company

**Customer Service**
- To be customer facing and identify new business opportunities within existing portfolio of services from existing clients
- To ensure “Best in Class” customer service is always delivered

**Qualifications**:

- Minimum of 5 years’ experience in a Multi-Modal position, with a proven track record in Operations
- Hands-on current experience in air import/export and sea import/export
- Educated to GCSE standard (minimum of 5)
- IT literate (Microsoft Office - Excel expertise necessary)
- Commercial freight forwarding industry awareness is essential in this role

**Special Conditions**
- This may require travel to other branches and overnight stays out of area during the year

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

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