Helpdesk Administrator

**Requisition ID**: 53718

**Domain**: Support Services/Customer Services and Administration

**Contract type**: Permanent

**Schedule**: Full-Time

**EQUANS is looking for a Helpdesk Administrator to join our team based at Tameside Hospital on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,510.04 per annum and benefits package.**

Reporting to the Performance & Workflow Manager, you will ensure appropriate and accurate information is obtained from callers, correctly prioritised, inputted promptly and correctly onto Maximo system, assigned to Technical staff, completed within agreed timescales and collated for monthly performance reports.

**What will you deliver?**
- Input Job Requests from Security and Out of Hours Job Requests on Maximo
- Deal with queries from service users and provide feedback on job status
- Run daily reports from Maximo for Reactive Job Requests and Planned Preventative Maintenance jobs (PPMs) and issue to teams
- Raise purchase orders on Coupa system as required for the Technical and Management team
- Progressing and chasing works from Sub-Contractors in line with planned timescales
- Maintain records of sickness absence and other HR information for staff
- Provide monthly audit samples for Performance Monitoring as required
- Support the collation and reporting of Performance Monitoring Data
- Maintain stock levels of stationery and office supplies and raise orders within authorised limits
- Make bookings for Meeting Rooms for meetings and events and arrange any hospitality requirements
- Assist with booking travel and accommodation as required
- On-line ordering of refreshments from local supermarket
- Attend meetings, take, transcribe and distribute meeting minutes and notices as required
- Attend mandatory training and participate in e-Learning sessions
- Maintain safe work area and report accidents or near misses to Assistant Performance Manager and incident reporting system
- Report any issues to the Performance & Workflow Manager and make recommendations on improvements to the service
- Collaborate and co-operate with work colleagues, representatives and users of the service to deliver a customer focussed service
- Contribute to the goals and aims of the organisation
- Support the organisation’s commitment to a Zero Harm environment
- From time to time, you may reasonably be required to support the Helpdesk Supervisor at Tameside General Hospital by providing a front-line Service Desk Service for Trust Clients. (All training will be provided).

**What can we offer you?**

On offer is a salary of £23,510.04 per annum and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are we looking for?**
- Previous experience working on a Helpdesk
- Working knowledge of Microsoft Excel and Word
- Excellent communication skills
- Ability to work effectively as part of a team and on own initiative
- Experience of working in a customer service environment
- Experience of working on Maximo or similar CAFM system (desired)
- Experience working within a hospital environment (desired).

This role includes a Basic DBS check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and e