IT Coordinator

Integy are a modern and growing IT organisation with clients across the UK.

We specialise in IT Transformation, Cloud Platform, Modern End User Computing and Managed Services

**The Role**

**Role Duties**
- Triage workload of IT Incidents and Changes, assigning tickets to relevant engineers
- Work with customer IT teams to help them manage, triage and schedule workloads
- Produce regular reports for managed customer environments
- Organise and attend regular customer service reviews alongside senior members of the team.
- Support project delivery and service transition alongside senior members of the team.
- Attend client meetings / internal meetings, capturing requirements and actions
- Assist the management team with managing supplier and client contracts alongside procurement and biling

**Essential Skills**
- Highly organised and thorough
- Able to work independently and escalate when needed
- Exposure to an IT support environment
- A base understanding of the ITIL framework

**Key Package Details**
- Opt-Out Pension Scheme
- 30 days holiday entitlement including bank holidays rising to 35 after 12 months
- Flexible working with a focus on using spare time for learning
- Remote and onsite working from our Barnstaple based office or customer locations with a potential Taunton office planned for 2023
- Commission structure for sales related activities

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- On-site parking
- Work from home

Schedule:

- Flexitime

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Taunton, Somerset: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Information Technology: 1 year (preferred)

Work Location: In person

Application deadline: 15/09/2023
Reference ID: INT-ITCoord