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Senior Change Officer

4 months ago

Kingston upon Hull, United Kingdom Hull City Council Full time

Reference
- HUL/24/0237

**Full Time Equivalent Salary (based on a 37 hour working week)**
- £42403 - £45441

Occupational group
- Housing
- Job term
- Full Time
- Appointment type
- Permanent
- Hours
- 37
- Division
- Legal Services & Partnerships - Directorate
- Closing Date
- 05 May 2024
- Proposed Shortlisting Date
- 08 May 2024
- Proposed Interview Date
- 23 May 2024
- Place of work
- Warehouse 9, Hull HU1 1HJ
- For an informal discussion please contact
- Jason Gould or Emma Warwick
- Contact telephone
- 01482 615403/612203

We have a fantastic opportunity for a dynamic and creative individual to join our Business Development & Change Team in Neighbourhoods & Housing, to help steer the service through a time of important and essential change in the social housing sector.

As a Senior Change Officer, you will play a critical role in leading the change projects necessary for the service to improve and succeed within the strengthened and much more rigorously regulated environment in which social housing now operates, following the introduction of the Social Housing (Regulation) Act 2023 and Consumer Standards Framework - all of which represent the biggest change to social housing in many years.

In this role you will be at the heart of our response to that new regulatory framework, playing a key part in the delivery of the programme of works required to develop the service against the four pillars of Consumer Standards defined by the Regulator of Social Housing:

- Safety & Quality - stock and asset management, compliance, repairs etc.
- Transparency, Influence, and Accountability - diverse needs, engagement with tenants, treating tenants with fairness and respect etc.
- Neighbourhoods & Community - management of shared spaces, anti-social behaviour, domestic abuse etc.
- Tenancy - allocations and lettings, sustainment, mutual exchange etc.

The programme of works aligned to the above pillars is governed by the Service Improvement Board (SIB). Chaired by the Chief Executive, with Council-wide membership, including key partners such as KWL, the SIB is dedicated to ensuring the service responds and adapts to the new regulatory landscape by delivering a programme of strategically defined, targeted, and measurable change.

As a Senior Change Officer, you will:
Have experience in leading and delivering change projects, in a complex environment with multiple factors and many moving parts.
- Display excellent interpersonal skills and be able to work in a matrix-management style with colleagues from across our service, other Council services, and partners and suppliers, such as Procurement, ICT, Legal, KWL etc.
- Provide a solid source of trusted advice, guidance, and support to help operational delivery teams through periods of uncertainty and change.
- Have a positive attitude and put the customer and excellent social housing provision at the heart of everything you do.
- Have experience in leading and delivering change projects, in a complex environment with multiple factors and many moving parts.

Importantly, you will form part of a very supportive, experienced, and friendly team of housing and change professionals, which works together to help managers and decision-makers across the service advance and adapt and provide the best customer-focused service possible.

Now is a really exciting time to join our team as we move into a new era of social housing provision, governed by the Regulator of Social Housing. If you would like to help shape that era, please apply.

For an informal discussion about the role please contact Jason Gould or Emma Warwick. Or, if you would like to hear what it’s like working in the Neighbourhoods & Housing Business Change Team from a potentially future colleague, please contact Clare Leader, Lisa Grainger, or Rich Newlove.

**Benefits of working for Hull City Council - Working for hull city council**

**Why Hull is a great place to live and work - Working for hull city council**

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.