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Bank of Scotland
4 months ago
End Date
Sunday 19 November 2023
Salary Range
£22,000 - £22,110
Agile Working Options
Flexibility in when hours are worked
Job Description Summary
A part time branch based opportunity working 28 hours per week
**Job Description**:
JOB TITLE: Customer Service Assistant
SALARY: £17,600
LOCATION(S): Kilmarnock
HOURS: 28 hours a week, including some Saturdays
WORKING PATTERN: Part-time
About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?
As one of our Customer Service Assistant, you’d get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.
You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you’ll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
There may be a requirement to attend some face to face training sessions during your induction. This training will be held at one of our training facilities and may require some travel and potential overnight stays depending on location, All travel and accommodation will be arranged and paid for by Lloyds Banking Group.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
- To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
- The flexibility to work in branches across the area and Saturdays when needed.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
