Telesales Agent

**Telesales Agent**

**Levi Solicitors **is a high quality, client-centred law firm with approximately 80 staff and growing. We believe our people are our biggest asset and treat them as such.

We are looking to expand our new business team to assist clients in the local area as well as clients from further afield.

Joining our company at this stage will be a fantastic opportunity, providing all the benefits of working in a well-established company with high quality standards, security and an established team whilst also being part of a growing, forward-thinking organisation, keen to implement new innovations and technologies who value new ideas and suggestions.

**Commission**

This role will be a salaried role with commission available.

**Job Role**

Being a strong team player, you will join our New Business Team based at our office in either Leeds City Centre or Moortown. You will be responsible for dealing with our Wills & Probate enquiries, making calls to our existing clients and potential new clients to bring in new business. You may also assist our NBT team who deal with a high volume of new instructions from new clients, attending to their queries and requests, providing quotations and ensuring the completion and return of new file opening sheets. Key tasks include (full training provided):

- Making sales calls in particular relation to Wills & Probate.
- Updating our database.

Other Duties may include:

- Providing accurate quotes to new conveyancing clients
- Accurately opening files and inputting data on our case management system
- Ensuring conflict checks are done on each new matter.
- Collating the information required from clients.
- Producing and issuing Client Care Packages and documents requiring signature
- Preparing paper files in line with company standards.
- Updating spreadsheets to capture data.
- Liaising with clients on telephone to assist with queries.
- Ensuring accurate equality and diversity information is captured and recorded.

**Person Specification**

This role would be best suited to someone with previous experience in a sales and/or administration role, who is assertive, articulate and self-confident and genuinely enjoys offering first-class customer service to clients.

**Hours**

During training you will work in the office 4 hours a day during office hours. On successful completion of probation you will then work from home 4pm - 8pm Monday to Friday.

**Salary and Benefits**

Besides a positive, friendly working environment, we provide all employees with:

- Salary: £21,000.00 per year (pro rata)
- A health cash plan
- Support for career/professional development
- Generous holiday allowance + Christmas closure + birthday off
- Company pension (Aegon)
- Social events
- The opportunity to make a difference to a growing firm

The role will be office-based.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- telesales: 2 years (preferred)

Work Location: In person

Reference ID: NBTS