Customer Service Assistant
6 months ago
**Company Description**
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.
**Company Overview**
**Stobart** (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired
**Job Description** Health and Safety/Food Safety**
- Be fully aware of all Health and Safety and Food Safety regulations displayed at the site and fully trained in all associated matters e.g. Accident and Emergency procedures
- To ensure matters regarding health and safety to self and other individuals are fully understood and taken seriously
- Be aware of and report potential health and safety hazards
**Sales**
- Ensure the shop is always fully stocked and merchandised to Company guidelines
- Be fully aware of all Company promotions prior to promotion commencing
- Actively take part in the suggestive selling of Company goods/promotions to the benefit of the Company
- Ensure the correct handling/proportioning of Company stock/property to avoid excessive wastage
**Customer Service**
- Ensure that customers are treated in a friendly and polite manner at all times
- Ensure every customer is acknowledged/greeted in a polite and friendly manner
- Ensure that service given to customer is efficient and accurate at all times
- Assist customers with their enquiries to the satisfaction of the Company
- Check for customer satisfaction with regard to meals, Truckwash, motel etc.
- Be fully trained to deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer
- Ensure that serious/unresolved customer complaints are promptly reported to line management
- Ensure that complete Company uniform is worn at all times whilst on duty and that the Company dress code is fully adhered to
**Security**
- Allow only authorised staff/visitors into the console area of the shop and restaurant
- Operate the till in accordance with company policy and procedures
- Ensure all other Company security procedures are adhered to at all times, and the management are advised of any breaches.
**Other duties**
- To participate fully in all relevant training activities and to assist in the training and support of other staff
- Attend an annual appraisal and quarterly reviews
- Attend site/communications meetings as and when required
- Complete all reasonable additional duties as requested by Supervisor/Management
**Qualifications**
Core
Basic food Hygiene
Basic Health and safety
**Additional Information**
As part of our drive to make **Stobart’s** a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- ** Annual Leave** - Competitive holiday entitlement
- ** Pension scheme - **we want colleagues to enjoy a comfortable retirements so we offer a** **great contribution
- ** Life Assurance**:
- x 2 your annual salary
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
-
Customer Service Assistant
6 months ago
Carlisle, United Kingdom EG Group Full time**Role**:Customer Service Assistant **Location**:Carlisle, CA2 6JS **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Services Assistant
5 months ago
Carlisle, United Kingdom SSP Full time**About the Role**: **Join Rail Gourmet - Catered to Your Career!** **Rail Gourmet** is seeking a motivated individual to join our team as **Customer Service Assistant at Carlisle.** Join **Rail Gourmet UK,** the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and...
-
Customer Service Assistant
6 months ago
Carlisle, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Carlisle, CA2 6JS **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...
-
Customer Service Assistant
2 months ago
Carlisle, United Kingdom CV-Library Full timeJob type: Permanent Hours: Full-time Salary: £23,000/annum Location: Carlisle We are delighted to be recruiting for a Customer Service Assistant on behalf of an industry-leading local business. This is an ideal role for someone looking to transition into a customer service/administrative position who has excellent communication skills, attention to...
-
Customer Service Assistant
6 months ago
Carlisle, United Kingdom Cumberland Building Society Full timeWe want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make...
-
Customer Service Assistant
6 months ago
Carlisle, United Kingdom Travis Perkins Full timeJoining our friendly and hardworking team as a **Customer Service Assistant**, you'll be on the front line dealing with our customers that come into our Branch. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **FIXED TERM - 6 MONTH contract.** **Where will I be working?** Travis Perkins is...
-
Customer Service Assistant
6 months ago
Carlisle, United Kingdom EG Group Full time**Role**: Customer Service Assistant - Nights **Location**: Carlisle, CA2 6JS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service Assistant
5 months ago
Carlisle, United Kingdom EG Group Full time**Role**: Customer Service Assistant - Nights **Location**: Carlisle, CA2 4AS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service Assistant
6 months ago
Carlisle, United Kingdom EG Group Full time**Role**:Customer Service Assistant - Nights **Location**:Carlisle, CA2 4AS **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Assistant Service and Safety
5 months ago
Carlisle, United Kingdom M&S Full time**All the details** **Customer Assistant Service and Safety Assistant/Operations Carlisle** **Working Pattern**: **Mon 10:00-19:00** **Tue 10:00-19:00** **Thu 16:15-20:15** **Fri 16:15-20:15** **Sat 11:00-20:00** **Over 18s only.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...
-
Customer Service Assistant
1 month ago
Carlisle, United Kingdom Cumberland Building Society Full timeThe VacancyWe want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our...
-
Customer Service Assistant
2 weeks ago
Carlisle, United Kingdom Cumberland Building Society Full timeThe VacancyWe want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our...
-
Customer Service Assistant Apprentice
5 months ago
Carlisle, United Kingdom Audi Apprenticeships Full timeAudi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...
-
Customer Service Assistant
5 months ago
Carlisle, United Kingdom Cumberland Building Society Full time**Customer Service Assistant - Money Transmissions** **£23,381 per annum** We have a great opportunity to join our Operations team in the role of Customer Service Assistant - Money Transmissions. As part of our Payment Processing team, you’ll keep The Cumberland ticking along and provide back-office support on all our electronic payment types such as:...
-
Retail Sales Assistant
5 months ago
Carlisle, United Kingdom Cardewlees Service Station Full timeRetail Sales Assistant 35+ hours per week **Duties**: - Greet and assist customers in a friendly and professional manner - Provide product knowledge and recommendations to customers - Process customer transactions accurately and efficiently - Maintain a clean and organized sales floor - Stock shelves and merchandise products as needed - Assist with...
-
Retail Sales Assistant
5 months ago
Carlisle, United Kingdom Cardewlees Service Station Full timeRetail Sales Assistant 16+ hours per week **Duties**: - Greet and assist customers in a friendly and professional manner - Provide product knowledge and recommendations to customers - Process customer transactions accurately and efficiently - Maintain a clean and organized sales floor - Stock shelves and merchandise products as needed - Assist with...
-
Retail Sales Assistant
6 months ago
Carlisle, United Kingdom Cardewlees Service Station Full timeRetail Sales Assistant 16+ hours per week **Duties**: - Greet and assist customers in a friendly and professional manner - Provide product knowledge and recommendations to customers - Process customer transactions accurately and efficiently - Maintain a clean and organized sales floor - Stock shelves and merchandise products as needed - Assist with...
-
Customer Service Associate
3 weeks ago
Carlisle, Cumbria, United Kingdom James Hall Full timeJob Role: Retail AssistantAbout the Role:As a member of our team, you will provide exceptional customer service and assist in maintaining a clean and organized store environment. Key responsibilities include handling customer inquiries, processing transactions, and promoting products.Key Responsibilities:Provide a high level of customer service to meet the...
-
Customer Service Specialist
2 months ago
Carlisle, Cumbria, United Kingdom beBee Professionals Full time £20,000 - £25,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Carlisle, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...
-
Customer Service Representative
4 weeks ago
Carlisle, Cumbria, United Kingdom Moto Full timeTransform the Customer Experience as a Retail AssistantMoto is seeking enthusiastic individuals to join our team as Retail Assistants, delivering exceptional customer service and transforming the UK's rest stop experience.Key Responsibilities:Serve customers in a timely and efficient mannerReceive and replenish stockProvide exceptional customer...