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Mortgage Admin Assistant

4 months ago

Belfast, United Kingdom Yoke for CWS (AMS) Full time

**Mortgage Admin Assistant - Belfast**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Location**:
24 Cromac Place, Belfast

*Opportunity for hybrid working after a 6-month period

**Pay Rate**:£12.92 per hour

**Shift Pattern**:Monday - Friday between 8am-6pm

**Start Date**:8th April 2024

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

**KEY RESPONSIBILITIES**:

- Enabling people to own their dream home, you’ll support your customers with verification of client’s income
- Complete telephony, digital and admin-based tasks to service customer queries
- Deal with customer data ethically and in accordance with the FSA requirements

**SKILLS**:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query
- Understanding and interpreting data at a basic level
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.**_

**WHAT’S IN IT FOR YOU?**
- 6 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Gasworks site...**

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help you progress your career.

It also tries to make the working day enjoyable with the following facilities:

- On-site car parking with Electric charging docks
- An extensive canteen with a Starbucks coffee dock
- Rest areas with pool table, TVs, games consoles etc.
- Quiet reflection rooms
- A kitchenette area on each floor equipped with fridges & microwaves
- On-site showers & changing facilities

**Are you interested in this opportunity?**
- Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next_
- **80527-1/LBG00327**_

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £12.92 per hour

Expected hours: 35 per week

**Benefits**:

- Canteen
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 80527-1/LBG00327
Expected start date: 08/04/2024