Performance Operations Principle

2 weeks ago

London, United Kingdom Multiverse Full time

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

t Multiverse, we’re on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact.

Reporting to the Director, Performance Operations, this is a pivotal role in optimising the efficiency of our operations and quality of our Delivery organisation. The individual will use data analytics, forecasting, and sound strategy design to improve Multiverse’s operations while strengthening our platform’s sustainability, with the immediate priorities of building a marketplace, transforming coach roles, and supporting ad hoc analysis that allows critical business decisions.

**What You'll Do**:

- Develop, implement and continuously monitor strategies to optimize business processes, drive process improvements and enhance operational efficiency with the Operations organisation.
- In partnership with the Data & Insights team, develop and maintain comprehensive reporting systems for Delivery leadership to track key performance indicators (KPIs) and provide actionable insights.
- Manage all monthly/quarterly reporting** **in support of Delivery and Emerging Operations teams (including continuous improvement of defined KPIs and useful dashboards)
- Drive and maintain OKR process and cross functional organizational dependencies that hold our project leads accountable to milestones
- Develop the strategic approach, playbooks, execution and ongoing support of a coaching marketplace.
- Own forecasting operating organization needs; including coach capacity planning & linearity, coaching requirements and monthly closure of forecast vs. actuals
- Use data, research and analysis to strategically manage the transformation of Delivery to well defined and supported, specialized coach roles over the next ~6+ months.
- Understand our learning and product features and how they interact with the wider ecosystem; you will provide guidance on best practices to operations teams and make actionable recommendations to balance the tradeoffs in our marketplace
- Work with operating teams to design, execute and project manage experiments for demand, supply and market clearance levers (e.g. learner persona development, product feature, etc.).

**About You**:

- 7+ years professional experience, with experience in a strategy & analytics, ideally with a focus on marketplace operations
- Adept technical/functional experience in Excel, BI Tool(s), SQL, tableau, alteryx, and other self-serve data analysis and visualisation tools
- Proven track record of deriving insights from large data sources and presenting in a clear and concise narrative form
- High-level commitment to a quality work product and organisational ethics, integrity, and compliance
- Superior organisation, project management skills, and attention to detail
- Ability to work effectively in a fast paced, team environment
- Strong interpersonal skills and the ability to effectively communicate, both verbally and written
- Demonstrated decision making skills with a solutions-oriented approach

**How we hire**

**Benefits**
- ** Time off** - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
- ** Health & Wellness**:

- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
- ** Hybrid & remote work offering** - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
- ** Team fun** - weekly socials, company wide events and office snacks

**Our commitment to Diversity, Equity and Inclusion**

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, col

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