Current jobs related to Call Centre Operator- Nights - Latchingdon - LJ Transportation

**Call Centre Operator
- Nights | Latchingdon | Various shifts available to suit you | Day, night and weekend work also available | You will earn an excellent salary**
- Could you be part of what we do to help our customers?_
- Are you able to build and maintain smooth running processes? _
- If so, you may be the right person for us _

L J Transportation is a well-established, family run Vehicle Recovery Company, specialising in ADR vehicle recovery. Our well-stocked fleet puts the team in a perfect position to handle any recovery situation throughout Essex, Suffolk, Cambridge and thesurrounding areas.

You will have a 7pm start and work a 12 hour shift. Please note that due to our rural location, you must drive or be a 5/10 minute walk as there is no public transport nearby.

**What can L J Transportation give to you?**
- Overtime incentive
- 28 days paid holiday
- Pension scheme - 3% employer contribution
- Free parking
- On-site parking
- PAYE full-time contracted employment
- Unform provided
- t-shirts, fleeces/jumpers as preferred
- Family atmosphere
- Overtime incentive +£2.00 per hour
- A modern office with new equipment
- 2 Weeks of training, you must be available during the day even if after you will be working the evening or night shift
- 1:1 Training

**Are you the right person for us?**
- Computer literate
- Excellent communication and customer care skills
- A good standard of written and spoken English
- Preferably some prior experience with call handling/customer service/call centre
- A good self-starter with the ability to multi-task is a must
- Ability to work well under pressure in a busy environment
- Good knowledge of the surrounding area would be ideal but not essential
- Some motor vehicle knowledge would be advantageous
- It would be advantageous to be able to drive as due to our location

**What will your role as a Call Handler look like?**
- Dealing with live breakdowns and customer care updates
- Allocate correct resources to ensure that all calls and tasks are attended to by the appropriate recovery driver and vehicle
- Ensure customers are informed timely of job progression/development through to a satisfactory resolution
- Ensure that the necessary processes and procedures are understood and followed thereby providing a consistent and professional service to the customer
- Liaising with the recovery personnel

**Interview process**

The first stage interview will be followed by a “meet the team” at 10am-2pm

**If you are ready to start your career at L J Transportation, then click APPLY now We can’t wait to hear from you