Web Support Assistant

2 weeks ago


Dorset, United Kingdom Helen of Troy Full time

We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a:
Web Support Assistant

Join our

Osprey

team and make an immediate impact. If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands, including

OXO,

Hydro Flask,

Osprey,

Honeywell

,

PUR

,

Braun

,

Vicks

,

Hot Tools

,

Drybar
- Together, we build innovative and useful products that elevate people's lives everywhere every day

Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent

About the role

Reporting to the Web Support Supervisor, this position’s primary purpose is to deliver outstanding customer service to consumers to exceed expectations and uphold Osprey’s reputation and to assist the department in ensuring that every customer experience is memorable and ‘best in class’.

What you’ll do in the role- Deliver outstanding customer service to consumers- Log stats for customer enquiries-
- Provide guidance on Osprey products- Help build Osprey’s online reputation and brand credibility by encouraging customers to leave reviews- Liaise with the warehouses to support dispatch process- Liaise with couriers and consumers regarding delivery issues- Review the sale-to-delivery process to ensure that it is always optimized- Manage the returns process, including liaising with the Finance department to ensure returns are processed correctly- Identify repeat enquiry types and work with Web Team to encourage self-help on website by introducing new FAQs and other process changes- Assist the wider Web team with merchandising tasks- Ensure that every customer experience is memorable and class-leading- Review processes and improve the delivery of customer service-related content- Managing website reviews- Supporting colleagues with up-skilling/cross training when required

What will help you do the job well

Essential:
- Experience of working in a similar environment- Experience of delivering outstanding customer service- Excellent telephone manner- Experience in administration- Order processing experience- Excellent computer skills- Effective communication with internal and external stakeholders- Ability to be pro-active- Excellent organizational and time management skills- Excitement about joining a midsize yet growing company with fast-growing brands

Nice to have:
- Sage200 / Magento or other CRM systems experience- Interest and understanding of outdoor gear and users

About you

You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people. Many of our products rank as #1 brand in their category. We’re proud to be market leaders - our powerful brands are marketed in approximately 75 countries.

For more information about Helen of Troy, visit

/emea. You can also find us on our career website

or on

LinkedIn

,

Glassdoor

,

Facebook

,
- Instagram

and

Twitter


What do we offer?- Competitive salary &bonus scheme- Hybrid Working- 25 days holiday plus bank holidays- Auto-enrolment pension scheme- Life Assurance- Cycle to work scheme- Employee assistance counselling line- Product discounts- Social events and activities

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you

Wondering if you should apply?

Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

Helen of Troy is an Equal Opportunity Employer.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks


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