Front of House

4 weeks ago


Warrington, United Kingdom Gravity Active Entertainment Full time

Gravity are a leading premium active entertainment experience with sites across the UK & internationally. This is a fun and rewarding customer facing role where you will provide a friendly and enthusiastic service, creating an amazing entertainment experience for all our customers. To ensure all safety and cleanliness standards are met, to secure the safety of customers and staff at all times. To show an appreciation of, and commitment to the culture and philosophy of Gravity Active Entertainment.

**Main Responsibilities**:

- Greet and assist customers entering the jumping area.
- Ensure that all jumpers have a valid waiver, wristband, are wearing trampoline socks and no loose jewellery.
- Ensure all customers watch the relevant safety briefing before bouncing.
- Ensure all customers complete a warm up before bouncing.
- Ensure that everyone adheres to the Company’s Health and Safety Policies for each activity.
- Coordinate the clearing of the trampoline courts of customers whose time has elapsed.
- Ensure that all pads, nets, springs and other safety items are functioning properly on the trampoline park.
- Monitor cleanliness in all customer facing areas.
- Report any problems or issues to the supervisor or manager on duty.
- Attend to all injured visitors within your designated area and implement first aid as necessary.
- Ensure compliance with all organisational policies and procedures, including those for stock control and cash handling.
- Complete any other duties as and when requested by a supervisor or management.

**Person Qualities**
- Demonstrates a ‘can do, will do’ positive attitude and enthusiastic approach.
- Customer focused professional attitude to service.
- Able to deal with customers of all ages.
- Able to work as part of a team.
- Able to speak confidently in front of large groups.
- Able to work flexible and unsocial hours including weekends, evenings and Bank Holidays.
- Basic IT, numeracy and literacy skills.

**Benefits**

The salary offered plus potential bonuses for this role is competitive and makes up part of Gravity’s benefits package, which includes:

- 24/7 Employee Assistance Programme;
- Discounted activities on site including e-karting, reality bowling and adventure golf.
- Refer A Friend Scheme.

**Our Mission, Vision and Values**

**_ Gravity Mission_** - To establish the Gravity brand as a premier brand in the global leisure market defined by market share, quality, safety and fun.

**_ Gravity Vision_** - To be the Global leader of Active Entertainment by inspiring our customers and staff to live for the moment, to smile, to laugh and to take part in ‘activities that are fun’ with people they enjoy spending time with. **THIS IS GRAVITY. WE ARE GRAVITY.**

**Gravity **_Values_**

**_ FUN_** _- We enjoy making people laugh and smile and making Gravity a great experience._

**_ TEAM_** _- We are enthusiastic and determined to succeed together._

**_ INTEGRITY_** _- We are trustworthy and honest and take responsibility for our actions._

**_ COMMITMENT _**_- We are passionately committed to the Company’s success and the safety of our customers._

INDFOH



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