IT Support Assistant
1 week ago
A client based in Dartford is recruiting for a IT Helpdesk assistant to work within a team. This role can be office & working from home after probation period.
As the first point of contact for all IT support queries within a well-established SME with over 200 employees in several departments, you will be work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner.
- Handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
Experience required:
- Good knowledge of Microsoft Windows 10
- Basic knowledge of user administration (Active Directory, AzureAD, Exchange, Office365)
- Good knowledge of Microsoft Office suite
- Good understanding of workstation builds and configuration
- Hardware troubleshooting
- Ability to understand the needs of customers and keep them in mind when taking actions or making decisions.
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