Enquiries Team Leader

2 weeks ago

Daventry, United Kingdom Bush & Company Rehabilitation Full time

**Enquiries Team Leader**

We are looking to recruit a Team Leader to lead our Enquiries Team.

Bush & Co is the largest single-owned case management and expert witness provider in the UK and for over 30 years has provided medico-legal and rehabilitation services to the legal sector and people following catastrophic, life-changing injuries. We are also proud to provide care support services through Bush Care Solutions to those employing carers within the home.

We work with a network of over 200 associate case managers and expert witnesses who are highly skilled clinicians supporting the thousands of customers we service and clients we support.

Our Enquiries team are the first point of contact for those looking to use our services and drive the high volume of leads coming into the business; assisting in turning those leads into enquiries and instructions and finding the perfect match of associates for solicitors and their clients.

**About the role Enquiries Team Leader**

Reporting to the Head of Business Operations, first and foremost you will provide day-to-day management of the Enquiries team which is made up of five people all working towards the same goal of converting enquiries and providing outstanding, responsive customer service.

As team leader, you will understand the value the team adds in terms of the wider business goals. You will ensure the team communicates effectively and builds rapport with solicitors and insurers as well as with our associates, in order to efficiently fill the needs of the enquiry and enhance conversion opportunities. You will also deal with more complex enquiries and support with handling objections when they arise.

You will also be responsible for providing data and fulfilling reporting accountabilities in terms of new business enquiries and instructions, which form part of our company-wide, Board level reporting.

Working closely with the Head of Business Operations and colleagues across our operational teams you will play a key role in end-to-end process improvements where needed as well as playing a key role in stakeholder management.

At Bush & Co, we believe engaged staff make for a really great place to work. As Enquiries Team Leader you will be expected to take responsibility for staff engagement alongside other Team Leaders and the Senior Management Team to enhance the experience of our employees.

**Experience**

We’re particularly interested in hearing from those who have worked in a clinical/medical setting however this experience is not essential.

You will have a proven track record of managing and leading operational staff as well as excellent customer service skills (knowing the importance this has on our reputation and business performance) and will understand the significance of converting enquiries into instructions however not necessarily from a sales background.

It is also desirable for you to be comfortable with handling data and reporting on that data.

Good written English skills are essential to the role as well as a solution-focused mindset.

**What we can offer**
- A competitive salary for the local area
- A mix of office and home working
- 23 days annual leave
- Benefits include Simply Health Cash Plan and regular staff engagement events and activities
- A voice within the organisation
- A peer group of like-minded team leader

  • Enquiries Team Leader

    2 weeks ago

    Daventry, United Kingdom Bush & Company Rehabilitation Full time

    **Location**: Daventry **Contract Type**: Full time, Permanent We are looking to recruit a Team Leader to lead our Enquiries Team. Bush & Co is the largest single-owned case management and expert witness provider in the UK and for over 30 years has provided medico-legal and rehabilitation services to the legal sector and people following catastrophic,...

  • Team Leader

    7 days ago

    Daventry, United Kingdom Visibly Clear Services Full time

    **Team Leader** **Company**: Visibly Clear Services **Location**: Daventry, NN11 8RQ Visibly Clear Services, are a reputable cleaning company and are currently seeking a diligent and experienced team leader to join our team. If you have a passion for maintaining cleanliness, are able to lead a team with a friendly can do attitude, excellent communication...

  • Team Leader

    1 week ago

    Daventry, United Kingdom Grandir UK Limited Full time

    Job Description He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to...

  • Team Leader

    1 month ago

    Daventry, United Kingdom Grandir UK Full time

    He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a  Team Leader with Level 3 or above in Early Years to work as part of...

  • Team Leader

    3 weeks ago

    Daventry, United Kingdom Grandir UK Full time

    He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a  Team Leader with Level 3 or above in Early Years to work as part of...

  • Team Leader

    1 month ago

    Daventry, United Kingdom Grandir UK Limited Full time

    Job Description He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for...Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to work as part of...

  • Team Leader

    3 weeks ago

    Daventry, United Kingdom Grandir UK Limited Full time

    Job Description He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for...Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to work as part of...

  • Team Leader

    1 month ago

    Daventry, United Kingdom Grandir UK Limited Full time

    Job Description He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for...Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to work as part of...

  • Team Leader

    3 weeks ago

    Daventry, United Kingdom Grandir UK Limited Full time

    Job Description He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for...Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to work as part of...

  • Team Leader

    7 days ago

    Daventry, Northamptonshire, United Kingdom Visibly Clear Services Full time

    Team LeaderCompany: Visibly Clear ServicesLocation: Daventry, NN11 8RQVisibly Clear Services, are a reputable cleaning company and are currently seeking a diligent and experienced team leader to join our team. If you have a passion for maintaining cleanliness, are able to lead a team with a friendly can do attitude, excellent communication abilities, we want...

  • Team Leader

    1 month ago

    Daventry, United Kingdom Grandir UK Full time

    He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for...Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to work as part of the management...

  • Team Leader

    3 weeks ago

    Daventry, United Kingdom Grandir UK Full time

    He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for...Our Kiddi Caru Day Nursery in Daventry part of Grandir UK, is currently looking for a Team Leader with Level 3 or above in Early Years to work as part of the management...

  • Warehouse Team Leader

    2 weeks ago

    Daventry, United Kingdom Fidelity Supply Chain Solutions Full time

    Fidelity Supply Chain Solutions is a specialist 3rd Party Logistics (3PL) & e-Commerce fulfilment solution provider. Whether it’s ‘A’ class automotive warehousing or specialist e-commerce fulfilment, our partners are some of the most recognisable brands in the world. Our technology driven approach to solving challenging supply chain requirements is...

  • Finance Team Leader

    1 week ago

    Daventry, United Kingdom Bush & Company Rehabilitation Full time

    Job Advert A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following life-changing injuries and supporting the legal and insurance industry to care for clients. As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working...

  • Cell Team Leader

    1 week ago

    Daventry, United Kingdom ACS Staffing Solutions Full time

    Cell / MIG Team leader Daventry Monday – Friday 7am – 5:15pm (1pm finish on a Friday) £42,000 Our market leading client in the metals industry is looking for a MIG cell leader to join their successful team in Daventry. You will oversee a small team of around 6-8 welders and must have relevant and up to date welding experience. Key Duties:...

  • Cell Team Leader

    7 days ago

    Daventry, United Kingdom ACS Staffing Solutions Full time

    Cell / MIG Team leader DaventryMonday – Friday 7am – 5:15pm (1pm finish on a Friday)£42,000Our market leading client in the metals industry is looking for a MIG cell leader to join their successful team in Daventry. You will oversee a small team of around 6-8 welders and must have relevant and up to date welding experience. Key Duties: Task leading a...

  • Cell Team Leader

    4 days ago

    Daventry, United Kingdom ACS Recruitment Solutions Ltd Full time

    Cell / MIG Team leader DaventryMonday – Friday 7am – 5:15pm (1pm finish on a Friday)£42,000Our market leading client in the metals industry is looking for a MIG cell leader to join their successful team in Daventry. You will oversee a small team of around 6-8 welders and must have relevant and up to date welding experience. Key Duties: Task leading a...

  • Team Leader

    1 month ago

    Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full time

    Team Leader Temp to Perm (Apply online only) Mon to Thurs (Apply online only) Fri 12.00ph to 13.00ph (39hrs) My client is seeking a Team Leader to join a very busy coating plant. Overseeing a small team of operatives in their daily duties and reporting directly into the General Manager. You will also ensure that quality control processes are...

  • Call Centre Team Leader

    3 weeks ago

    Daventry, United Kingdom SolviT Recruitment Ltd Full time

    Call Centre Team LeaderDaventry(Apply online only) 4 on / 4 off (there will be weekend work due to how 4 on / 4 off works)£13.50Full Time - Temp 2 PermWe are looking for an experienced Call Centre Team Leader take on a new challenge within a busy site in the Daventry area.This is a unique company that deals with calls from social services, police or other...

  • Call Centre Team Leader

    1 month ago

    Daventry, United Kingdom SolviT Recruitment Ltd Full time

    Call Centre Team LeaderDaventry(Apply online only) 4 on / 4 off (there will be weekend work due to how 4 on / 4 off works)£13.50Full Time - Temp 2 PermWe are looking for an experienced Call Centre Team Leader take on a new challenge within a busy site in the Daventry area.This is a unique company that deals with calls from social services, police or other...