Shift Supervisor

6 months ago

Aberdeen, United Kingdom Starbucks Coffee Company Ltd Full time

The supervisor contributes to the success of a Starbucks store by assisting the store manager in delivering the Starbucks Experience for customers through operational activities and coaching for performance. At Starbucks, we are performance driven, through the lens of humanity. As part of the store team, a supervisor drives performance through three key success measures:
Living Our Mission and Values: Taking action and making decisions in line with the Starbucks Mission and Values

Achieving Results: Making an impact and achieving goals, guided by Starbucks principles, creating best moments through operational excellence

Helping Other Succeed: Helping each other grow in big and small ways, enabling team work and celebrating success with our partners

Due to the nature of the role, you will need to be available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays, sometimes at short notice. It is a requirement on occasion that you are willing to work at a Starbucks other than your home store on a temporary or permanent basis.

The responsibilities and essential job functions include but are not limited to the following:
**Running Shifts with Customers at Our Core**

Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers.

Sets priorities by leveraging existing tools and resources to determine roles and delegate tasks.

Collects information from a variety of sources to inform planning for shifts.

Maintains a calm demeanour to keep stores operating to standard and setting a positive example for the team.

Uses the Prepare, Lead and Transition model to plan, execute and review their shifts.

**Solving Problems in the Moment**

Using the ACT decision making model to keep the store safe and welcoming.

Inspires and motivates the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience.

Documents and shares key information to uphold standards, maintain compliance and ensure smooth transitions.

Identifies teachable moments to share best practices with the team.

Sees challenges as opportunities for continuous improvement to drive operational excellence.

**Leading Operations Activities**

Executes store operations during scheduled shifts, including organising opening and closing duties.

Ensures presentation of the store is to standard at all day parts.

Ensures all partners follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Supports store performance by placing orders that ensure the store is sufficiently stocked for all day parts

Deputises and advocates for the store manager as required and uses their network for support.

**Creating the Right Environment**

Communicates information to the store team so they can respond as necessary to create the Third Place environment during each shift.

Builds relationships and meaningful connections with partners in the district to support the stores communication channels and success.

Promotes an atmosphere of engagement and pride in delivering the Starbucks Experience and achieving goals.

Recognises and reinforces individual and team accomplishments by using existing organisational tools and collaborating with the store manager to find new, creative, and effective methods of recognition.

Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

Creates opportunities to share the passion for the craft and coffee knowledge.

**Coaching for Performance & Development**

Assists with new partner training, reinforcing successful performance and giving respectful and encouraging coaching that drives performance. Provides feedback to store manager on partner performance during shift.

Contributes to positive team environment by spotting alarms or changes in partner morale and performance, communicating them to the store manager.

Creates a positive learning environment through coaching and feedback to partners on shift.

Monitors partner performance and provides regular, constructive feedback to all partners

Coaches partners using the GROW model

Documents performance conversations as necessary.

**Experience & Qualifications**

Previous experience in a fast paced customer facing role

Previous experience in delegating tasks to other employees or experience in mentoring team

**Job Types**: Full-time, Permanent

**Salary**: £12.90 per hour

Expected hours: 24-36hrs per week

**Benefits**:

- Bere

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