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Field Service Coordinator

4 months ago

Dudley, United Kingdom nGeneration Limited Full time

nGeneration are looking for an enthusiastic and personable **Field Service Co-Ordinator **to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.

Scheduling or first-line helpdesk analyst experience is desirable but not essential.

**A successful Field Service co-ordinator will have various prerequisite skills that typically include**:

- Experience working with software such as google maps, word, outlook and excel
- Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
- Have organisational abilities along with experience of working in a pressurised environment.
- Ability to quickly resolve any scheduling and logistics conflicts.
- Professionalism to communicate in a polite and professional manner with customers.
- Ability to take first-line calls from customers supporting our hub in the resolution of software calls.
- Ability to work autonomously, prioritising own workload and acting on own initiative.
- A good understanding of UK geography is desirable.

Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.

**Job Types**: Full-time, Permanent

**Salary**: £22,820.00 per year

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift

**Experience**:

- IT Support: 1 year (preferred)

Work Location: One location

Reference ID: nGen003