Senior Revenue Operations Specialist Emea

2 months ago

London, United Kingdom Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the **Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
As a member of the Revenue Center of Excellence team, and a part of the Revenue Strategy and Operations function, the Revenue Operations Specialist has a passion for the intersection of process and technology. They play a critical role in driving efficiency and productivity for our customer facing teams across Revenue, primarily EMEA Account Executive (AE) and Account Management (AM) functions.

This is an ideal opportunity for a seasoned Ops professional that is solution-oriented and possesses stellar communication and collaboration skills.

**Responsibilities**:

- Develop and implement strategic initiatives within AE & AM org to support expansion of operating segments and achieve company objectives
- Support annual revenue planning process: collaborate stakeholders in the field to ensure AE & AM goals and targets are set with input from the field and aligned to the overall company goals
- Provide insights to help shape the strategic direction of the AE & AM functions at Docebo
- Analyse existing business processes and identify areas for improvement in terms of efficiency, cost-effectiveness, and scalability
- Collaborate with members of Rev Strategy and Ops team to implement process improvements related to AE & AM engine including but not limited to sales stages, handoffs, account assignments, and account replenishment.
- Own process documentation and governance
- Assist in the Rules of Engagement management including user adherence
- Act as project manager on major process optimisation initiatives, managing change and ensuring adoption
- Track progress of projects, identifying key risks and mitigation plans
- Manage communications for Revenue Operations projects related to AE & AM function
- Draft and socialise enablement plans in partnership with Revenue Enablement function
- Work with Corporate Strategy and Business Intelligence teams to build reporting required to run the business and make key operational decisions and recommendations
- Build a reporting dashboard on AE & AM productivity, key sales metrics for operational management of the business
- Maintain clean CRM data: manage data integrity of CRM and pipeline across our different tools and reporting
- Evaluate performance of tech stack (as selected by Systems team) to ensure all tools are working as intended. Where applicable, work with Enablement team to ensure all of Revenue is using tool as designed, based on their roles and responsibilities
- Assist or own in some Deal Desk responsibilities that are not automated by Conga and CPQ+

**Requirements**:

- Previous experience in a similar role at a high-growth company, ideally B2B SaaS
- Experience with organisational change management
- Deep knowledge of Salesforce considered an asset
- Experience with a large tech stack and technical ability to optimize systems integrations
- Experience with stakeholder management
- Resourceful and good research skills, who would thrive in a fast-paced, data-driven environment
- Comfortable with ambiguity associated with a fast-moving business and international environment.
- Ability to manage multiple projects simultaneously and proactively provide updates
- Impeccable time management and organisational skills.
- Fluent in English and other European languages preferred

**Benefits & Perks** \uD83D\uDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model \uD83C\uDFE2**

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

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