Customer Service Advisor Weekends

3 weeks ago

Portsmouth, United Kingdom toob Ltd Full time

**toob** is a new **full-fibre** broadband provider on a mission to transform the South of England’s internet experience by delivering the fastest broadband. toob have a bold plan to open its network to more than a million premises across the South of England over the next 10 years and want to play an active role in helping the communities around the area to thrive.

Due to the success of our business, we are looking to recruit a **Customer Service Advisors. **We are recruiting for personable, confident, service-focused **Customer Service Advisors** to be the first point of contact for all toob customer’s enquiries, taking ownership from initial contact through to effective resolution. You will deliver an effective, efficient and professional service, ensuring high levels of customer satisfaction are achieved and all interactions result in a positive customer experience.

This role is weekends only, Saturday 8am-5pm and Sunday 10am-4pm and is based at our Contact Centre in Lakeside North Harbour, Portsmouth
- You will receive comprehensive training and will work as part of a supportive and collaborative team.

As a **Customer Service Advisor **your key responsibilities will be:

- Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and showing empathy to resolve and offer solutions
- Explain complex information clearly and simply using excellent communication and listening skills
- Engage effectively with the customer, providing support to maximise opportunities for fault resolution at first point of contact.
- Accurately and concisely update systems and relevant portals to ensure agreed actions with the customer are fulfilled.
- To process orders for new customers, promoting and representing the brand in a positive and professional manner
- Take ownership of complaints and dissatisfaction, monitoring & follow up until fully resolved, employing a calm, methodical manner
- Regularly track your progress against KPIs and SLAs, ensuring productivity targets are consistently achieved
- Ensure compliance against all Legal and Regulatory obligations.

**Knowledge and experience**:

- Passionate about delivering an excellent service in every customer interaction
- Previous experience within a customer service role is essential
- A friendly, confident telephone manner with a positive attitude and approach
- Self-motivated, resilient, and driven to exceed performance targets and resolve customer issues
- Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
- A great team player who enjoys interacting & supporting others
- Excellent written communication skills with the ability to adapt your style when needed
- Enjoy working in a fast-paced environment and problem solving
- Able to work Saturday and Sunday as per above times
- Hold the Right to Work in the UK
- Live within commutable distance to work from our Portsmouth HQ at Lakeside North Harbour

**Benefits**:

- Annual leave
- Group Pension
- Group Critical Illness
- Private Medical Scheme
- Development opportunities
- Monthly team incentive reward
- Opportunity for career progression

**About toob**:
Launched in 2019, toob was founded by an experienced team from some of the world’s biggest telecommunications brands, toob offers simple, affordable access to its full-fibre network so every household and business can benefit from hyperspeed broadband and thrive in the digital age.

**Benefits**:

- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Weekends only

Supplemental pay types:

- Yearly bonus

Work Location: In person

  • Customer Services Advisor

    3 weeks ago

    Portsmouth, United Kingdom Huntress Full time

    **A Multinational Energy Company based in Portsmouth office is seeking a Customer Service Advisor to join their team on a contract basis for 3 months. (Extension highly likely)** **Job Role & Key experience we are looking for**: - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate Location: Portsmouth **Salary**: £12.00 per hour This is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to...

  • Customer Service Advisor

    5 days ago

    Portsmouth, United Kingdom Huntress Full time

    Salary between £32,000 - £33,700 This position is available on a shift pattern - you must be flexible with your working hours as shifts will be varied. Our client is looking to recruit a Customer Service Advisor to join their team. You will be responsible for looking after day to day customer service. Your responsibilities will include: - In this role...

  • Customer Service Advisor

    6 days ago

    Portsmouth, United Kingdom Pro Site Full time

    **MUST BE AVAILABLE IMMEDIATELY** Our client is looking for a Customer Service Advisor to join their team in Portsmouth. Key Responsibilities include (but not limited to) - Making outbound calls to our clients and customers. - Data Entry. - General administrative duties. **Knowledge, Experience and Skills** - Excellent written and verbal communication...

  • Customer Service Advisor

    4 weeks ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    £12.72ph 3 Months temp contract with likely extension Mon-Fri Do you have a passion for customer service and believe you can provide an excellent experience? Do you have experience working in fast-paced environments and looking for a new challenge? If so, look no further as this could be the perfect role for you! Our client in Portsmouth, who are the...

  • Service Advisor

    6 days ago

    Portsmouth, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary -£23,000 OTE - £30,000 Working Hours - Monday - Friday 8am till 6pm & 1 in 3 Saturdays 8am till 12.30pm Location - Portsmouth Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take...

  • Customer Service Advisor

    7 days ago

    Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Portsmouth - Walton Park, Cosham **Salary**: £26,609 - £30,472 + shift allowance + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time (shift work) 37 hours | Office based We are looking for a Customer Service Advisor to join our team! The Customer...

  • Weekend/evening Internal Customer Service

    4 weeks ago

    Portsmouth, United Kingdom Huntress Full time

    Weekend/Evening internal customer service Portsmouth £12.11 - £12.79 Ongoing contract 1 year+ contract This role will initially work in the office for the first 4 weeks then move to a permanent HOME working. Our client is currently seeking motivated individuals to join our team for weekend evening shifts in an internal customer service role. This is...

  • Service Advisor

    6 days ago

    Portsmouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Portsmouth** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    5 days ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service advisor skills within a car dealership or automotive industry? Do you work within a fast paced environment and feel ready for a new challenge? We are looking for a resilient and proactive Customer Service Advisor superstar to join a busy office in Portsmouth. You will have a background as a customer service advisor...

  • Customer Service Advisor

    5 days ago

    Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Walton Park, Cosham **Salary**: £26,609 - £30,472 (pro rata) + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Fixed Term Contract 12 Months | **Part Time, 17 hours - Saturday & Sunday** | Office based The Customer Contact Centre is the first point of contact for any...

  • Customer Service Advisor

    4 weeks ago

    Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Walton Park, Cosham **Salary**: £26,609 - £30,472 + Shift Allowance + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time, 37 hours | Office based The Customer Contact Centre is the first point of contact for any customers who are experiencing a power...

  • Service Advisor

    5 days ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service advisor skills within a car dealership or automotive industry?Do you work within a fast paced environment and feel ready for a new challenge?We are looking for a resilient and proactive Customer Service Advisor superstar to join a busy office in Portsmouth.You will have a background as a customer service advisor or...

  • Service Advisor

    5 days ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service advisor skills within a car dealership or automotive industry?Do you work within a fast paced environment and feel ready for a new challenge?We are looking for a resilient and proactive Customer Service Advisor superstar to join a busy office in Portsmouth.You will have a background as a customer service advisor or...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, Hampshire, United Kingdom Page Personnel Sales Full time

    Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth. The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are: Handling help desk queries via phone, email, or future web chat. ...

  • Customer Advisors X18

    6 days ago

    Portsmouth, United Kingdom Blue Arrow Full time

    We are currently looking to recruit 18 Customer Advisors in the Portsmouth area. Job role: Customer Advisor x 18 Length of assignment: 3 months Pay: 12.42 p/h (PAYE) Location: Office based in Portsmouth Experience and skills required: - Telephone customer services experience - Advisors will be working in the connections team who are the first point of...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, Hampshire, United Kingdom Page Personnel Sales Full time

    About Our Client Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth. Job Description The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are: Interacting with multiple...

  • Customer Service Call Advisor

    2 weeks ago

    Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Walton Park, Cosham **Salary**: £26,609 - £30,472 + shift allowance + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Full Time (shift work) 37 hours | Office based | **Fixed term contract - 6 months** We are looking for a Customer Service Advisor to join our...

  • Customer Advisor

    5 days ago

    Portsmouth, United Kingdom Blue Arrow Full time

    **Job role: Customer Advisor x 18** **Length of assignment: 3 months, with likely extension** **Pay: 12.42 p/h (PAYE)** **Location: Office based in Portsmouth** We are currently looking to recruit 18 Customer Advisors in the Portsmouth area. This is a fantastic opportunity to work for one of the UK's largest utilities provider. **Benefits**: - 2 weeks...

  • Customer Service

    7 days ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    **mtcustomerservices_1712649834**: Salary Package: £24000 - £26000 per annum Location: Portsmouth, England Consultant: Martha Thompson Posted: 09/04/2024 Description: Join a leading trade store as a Customer Service advisor based in Portsmouth! If you LOVE Customer Service, have some retail experience and strong communication skills you could be the...