Disrepair Administrator

2 weeks ago

Chester, United Kingdom Muir Group Housing Association Full time

**About You**

Do you have the drive to make a difference by living our values every day to help us ensure we keep residents safe in their homes? It’s an exciting time to join us.

With experience in a similar role, you’ll be great with data processing and be a great communicator.

**You’ll assist our team with**
- Delivering a customer focused service with target timescales and Muir’s service standards.
- Liaising with stakeholders and residents to track repairs and keep accurate records of all correspondence.
- The daily management of claims within the Pre-Action Protocol for Housing Conditions, regulatory changes, legislative responsibilities and sector guidance for disrepair to ensure effective management of our process.

You will be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You will support the Property Services Team to enhance service delivery and customer experience.

If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

**Closing Date: 9am on Monday 3 June 2024**

**Interviews will take place on Monday 10 June 2024**

**INDLOW**

As a dedicated social housing provider we employ over 150 people in a variety of roles and have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing.

Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley, and Huntingdon in Cambridgeshire

We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live.

We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.

One of our key aims is to attract and retain talented, dynamic and satisfied employees to help us deliver our exciting strategies and objectives.

PLACEHOLDER

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