Pceo Supervisor

**Job Details**:
**Location**: Contracted to work at Eastern Police Investigation Centre Portsmouth, but will be responsible for line managing staff working across multiple locations and will therefore be required to travel to other locations within Hampshire & the Isle of Wight.

**Salary**: SO1, £30,420 - £32,394 per annum (12.5% shift allowance plus an additional 20.10hrs per month weekend enhancement). Mileage will also be paid for travel to locations other than your contracted place of work.

**Hours**: 37 hours per week

**Contract**: Full-time and permanent. _The predicted start date for this role is April 2024._

**Closing Date: Sunday 3rd March 2024 at 23:59**

**Please note that the interviews for the role are expected to take place on 14th / 15th March and will be conducted in person at Eastern Police Investigation Centre Portsmouth.**

**About the role**:
Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.

Currently located in 15 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.

The PCEO Supervisor is responsible for the day to day running of all Front Counters.

You will have line management responsibilities for PCEO’s based out of the Eastern Stations and when you are the Duty Supervisor, you will have responsibility for all PCEO’s who are on duty throughout Hampshire and the Isle of Wight. You will ensure that a high level of public service is maintained, through regular contact with the team.
- Is qualified to QCF Level 3 or has comparable work experience.
- Has proven experience of supervising staff, including welfare, attendance and performance management.
- Has a full UK driving license _(please note that you will need access to your own vehicle with business insurance as pool cars will not be available for the required travel between different locations)_.
- Has proven experience of working in a customer / public service environment.
- Can manage and implement change.
- Can provide advice and guidance to support the resolution of sensitive and complex issues.
- Has knowledge of Windows based Microsoft software and can confidently use IT equipment.

For further information about this role, please view the Role Profile here and further information sheet here.

Working as a Police Contact Enquiry Officer Supervisor, you will attract benefits including, but not limited to:

- 24 days annual leave;
- Competitive pension scheme;
- Excellent wellbeing support including access to the Employee Assistance Programme;
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; and
- Fantastic career progression including development and secondment opportunities.

**How to Apply**:
We are emotionally aware Level 2

We take ownership Level 2

We are Collaborative Level 1

We deliver, support and inspire Level 2

We analyse critically Level 2

We are innovative and open-minded Level 1

Transparency

**Contact details for an informal discussion**:
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.