Learner Experience Manager

3 weeks ago


City of London, United Kingdom TEACHTECH SOLUTIONS LIMITED Full time

Learner Experience Manager - Remote - Permanent - £30k-35k per annum + Bonus

Are you an experienced Manager within the Further Education, Apprenticeships or Skills sector? Have you managed an administration or enrolment team? Do you have experience of working towards set KPI’s?

A new role has been created within a bustling, thriving Apprenticeship training provider.

The Learner Experience Manager will work closely with the wider business, Directors and heads of departments, to ensure outstanding learner experiences. The job holder will also be responsible for providing information and data regularly, ensuring the teamare meeting KPI’s in line with creating a positive trend and an immediate impact on the progress of the learner journey.
- Enrolment
- Scheduling
- Induction processes
- Delivery of training and development for BKSB
- Funding rules
- Education Inspection Framework
- Analysing data and statistics to track learner progress

**Responsibilities**:

- Ensuring effective support and service is being delivered by the enrolment team
- Support the service delivery team by providing expert advice to learners
- Keeping accurate records and meeting KPI’s
- Gathering and analysing data
- Enhancing the Learner Experience Process
- Managing the performance, induction and development of the team
- Supporting the funding team to ensure limited risk at audit
- Collaborate with internal teams to ensure continual improvement

**Requirements**:

- Management experience within the apprenticeship sector
- Knowledge of administrative systems and processes
- Postgraduate or Professional qualification
- Be able to work in a fast-paced environment handling multiple priorities

If you are interested in the role of Learner Experience Manager, please contact TeachTech Solutions.



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