Community Support Worker

6 months ago

Monmouth, United Kingdom Pobl Group Full time

We have opportunity for a Floating Support Worker to join our Monmouthshire Floating Support Service on a Part-time, permanent basis.

This role is an opportunity for someone to work with a diverse cliental in helping homeless individuals out of temporary accommodation and into their own tenancy. This is an important role that involves supporting people with their specific needs to get settled into a place they can call home.

**Your Day will consist of**:

- Managing your own caseload
- Traveling to the people we support’s homes
- Engaging and interacting with the people we support to establish goals to work towards, write up support plans and risk assessments.
- Providing advice on finances, health, welfare benefits, housing options and tenancy management skills
- Working with external agencies, especially Housing Options in Monmouthshire and signposting the people we support to the appropriate services suited to their needs.
- Supporting clients to make and accompanying them to appointments such as GP appointments.

Our aim is to ensure we equip these individuals with the confidence, knowledge, and tools they need to manage their home independently, so it is essential that we teach them how and not do it for them. This is a challenging role, and you will be faced with varying needs which can lead to frustrations when there is a lack of understanding of the housing issues, the people we support, face. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental as well as have an awareness of the issues faced by people at risk of homelessness.

**Who we are looking for**:

- Have knowledge of housing related support and benefit systems.
- Have good organisation, IT and record keeping skills.
- Can work part of a team and on an individual basis.
- Deal with difficult situations.
- Have good listening skills.

To be a great Support Worker, you need energy, enthusiasm, integrity and to treat people with dignity and respect. You need to be reliable because people are depending on you. You also need to be a great communicator, both verbally and in writing and have basic IT and numerical skills.

You don’t always need previous experience or qualifications. A good understanding of housing related support and welfare benefits, or awareness of issues faced by people at risk of homelessness would be useful in the role.

**Pobl Benefits**
- Full Time, 19 hours, Permanent
- Exact salary for this role is £12,111.00 / £23,585.00 FTE
- The hours are usually worked between Monday
- Friday days and you manage your own caseload, diary and time.
- We have a blended approach to the support we deliver, and this can include working in people’s homes and the local community within the Monmouthshire area. Working from local offices and home working to complete admin tasks and deliver phone and video call support.
- 26 days (pro rota) holiday entitlement plus Bank holidays 
- Pension scheme
- Sick Pay 
- Enhanced DBS which we will pay for
- Colleague Referral Scheme (£250 per referral)
- Time for Talk Service
- Pobl Wellbeing Team
- Mileage Paid at 45p per mile.

SJS

**Job Type**: Part-time

Pay: Up to £23,585.00 per year

Expected hours: 19 per week

Day range:

- Monday to Friday

Shift:

- Day shift

Work Location: In person

Reference ID: 508278

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