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Customer Relations Clerk

3 months ago

London, United Kingdom Nimax Theatres Full time

**Customer Relations Clerk**

Job description

Job title: Customer Relations Clerk

Business unit: Box Office/ Ticketing

Responsible to: Customer Relations Supervisor

Key internal contacts: Box Office Operations Manager

Box Office Supervisors

Access and Education Officer

**About Nimax Theatres**

Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.

We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.

**About this role**

To work as part of a team to deliver a first class service and high standards of customer care.

**Key duties and responsibilities**

**Customer Relations / Call Centre Duties**
- Assist with Access and general enquiries about facilities, activities and events.
- Be familiar with all information pertaining to current and future performances.
- Process redeemed SOLT Theatre Tokens.
- Capture patron details in compliance with data protection policies and systems.
- Batch print and despatch tickets
- Cross sell theatre tickets within the Nimax Theatres group in line with the Company’s procedure.
- Attend in house and externally organised training sessions as required by the Company
- Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.

**Health and Safety**
- Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and policies.
- Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.

**Person specification**
- Essential
- Exceptional communication and customer service skills
- Excellent time management and experience working to deadline
- Desirable
- Experience in a theatre environment - West End or Regional
- Knowledge/use of NLiven or similar Ticketing Software

Key Terms:
**Salary**: BECTU pay rates apply

Hours: 40 hours per week - 4 x 10 hour shifts, Monday-Sunday

**Please submit a CV and covering letter outlining your suitability for the role.**

**Closing date: Wednesday 3rd January 2024 at 11:59pm**

Interviews will be held week commencing 8th January 2024