Senior Business Support Assistant

3 months ago

Corby, United Kingdom North Northamptonshire Council Full time

About the role
**The Senior Business Support Assistant position is an Office based role, which will involve**:
Supervising a group of administration staff within the team, conducting monthly supervisions and managing the performance of the team.

Be responsible for maintaining and developing electronic and paper record systems to ensure that the business is adequately supported. This will require a confident, accurate and timely approach to using MS Word, MS Excel and other software as appropriate. In particular, you play an important part in ensuring that customer, staff and performance data held on the Company's management information system is always up to date, in particular staff rostering. Additionally, you will produce a range of detailed documents to the required standard and within timescales.

Co-ordinate the provision of stocks of resources and office supplies to maintain the effective operation of the service while minimising waste. This will involve the appropriate use of electronic ordering and payment systems.

Provide a wide range of administrative support to managers and colleagues within your team. This includes responding to standard enquiries and correspondence, maintaining your manager's diaries and meeting schedules and undertaking other tasks as instructed.

Responsible for undertaking reception duties and responding to telephone and face to face enquiries. You should deal with callers ad visitors in a proactive manner in accordance with the Company's customer service standards.

Actively participate in staff meetings, team activities, supervision, appraisals and training.

At all times, demonstrate an awareness and understanding of the procedures, policies and legal requirements relating to the work that you do. This includes equality and diversity, data protection and financial regulations. You must also ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.

Carry out other duties which fall within the broad spirit, scope and purpose of this job and which correspond with the grade of the post.

What will you be doing?
Supervising a group of administration staff within the team, conducting monthly supervisions and managing the performance of the team.

Supporting the office with day-to-day administration

Answering telephone calls and manning door buzzer system, for any visitors coming into the building

Coordinating the provision of stock including stationary and PPE requirements

Supporting staff with any day-to-day issues that may arise

Completing archiving for the records of the office and customers

Updating the rostering system as and when required

Completing any requirements in the day-to-day running of the service

About you

Experience of supervising staff

Good level of numeracy and literacy to GCSE/NVQ/QCF Level 2

Experience of using a database

Ability to maintain accurate records

Good organisational skills, with the ability to work on own initiative and to prioritise own and other’s work and to work under pressure

Good communication skills sufficient to relate well to a wide range of people and to other agencies

Ability to follow company and statutory procedures

Diplomatic with a good common sense approach

Tolerant, adaptable and flexible

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

**Your differences make us different - Achieve Together.**
- We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete._

Our benefits
We offer:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.

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