Senior Administrator

2 months ago

Warwick, United Kingdom Coventry & Warwickshire ICB Full time

**Your Mission**:
To oversee and deliver efficient and competent administration, ensuring a client-focused service that promotes excellent customer service and effective working relationships within the team.

**Your Expertise**:

- Provide specialized secretarial and administrative support, including day-to-day supervision of the administration team's performance as directed by the Line Manager.
- Act as the department's point of contact, dealing with routine and specialized inquiries in a helpful and pleasant manner.
- Delegate work to ensure the administration team follows accurate and timely processes.
- Ensure that standard operating procedures are consistently applied within the team.
- Support teams in planning, managing, and delivering their tasks and projects effectively.
- Assist the clinical brokerage function in setting up care packages when required.
- Handle invoice queries efficiently and promptly.
- Utilize audio equipment for transcribing dictated documents as needed.
- Supervise the team and ensure all supervision duties are conducted and documented in line with internal policies and procedures (e.g., sickness reporting, appraisals, annual leave) with support from the Line Manager.
- Address complaints, comments, and suggestions appropriately, following policy, and escalating when necessary while also acting as the first line of support for interested parties.

**Your Benefits**:

- Access to Occupational Health Services
- Childcare Vouchers Scheme (existing members only)
- Generous Holiday Entitlement increasing with Service
- Defined Benefit Pension scheme
- Employee Assistance Programme (Counselling, Financial, Legal, Health and Wellbeing Services)
- Flexible Working Arrangements
- Long Service Reward Scheme
- NHS Discounts (available online and in-store)
- Occupational Maternity and Paternity Pay
- Occupational Sick Pay
- Study Leave

**Working for Our Organisation**:
NHS Coventry and Warwickshire ICB is responsible for planning, organizing, and funding NHS healthcare for Coventry and Warwickshire residents. We are dedicated to enhancing the quality of life for our community through investment in our workforce, fostering collaboration, and streamlining processes.

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