Housing Options Officer

4 months ago


Cheltenham, United Kingdom Cheltenham Borough Homes Full time

Cheltenham Borough Homes are looking for a Housing Options Officer (Resettlement) to provide a comprehensive service to households who are homeless or in housing need by undertaking homelessness assessments, and advising about housing options with the view to preventing homelessness wherever possible. The focus of the role will be on cases related to the Homes for Ukraine scheme and other international resettlement cases.
- Understanding and knowledge of homelessness legislation and the allocations policy including Homeless Reduction act 2017
- Experience of writing and issuing Section 184 decision letters comprehensive and accurate homelessness decision letters
- Up to date knowledge of homelessness caselaw and how this impacts decision making
- Knowledge of related information, such as safeguarding, domestic abuse, and mental health
- An understanding of the causes of homelessness.
- An understanding of potential housing options and solutions
- Knowledge and understanding of countywide choice-based lettings system
- An appreciation of housing benefit, local housing allowance
- Understanding of EEA nationals and eligibility rights
- Strong knowledge of Microsoft software
- Excellent case and time management skills
- Customer focused
- Ability to work as part of a team
- Driver, with a valid driving licence and access to vehicle

**Job Types**: Full-time, Permanent

**Salary**: £33,374.00-£34,722.00 per year

**Benefits**:

- Additional leave
- Company pension
- Flexitime
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounting: 1 year (preferred)

Work Location: In person

Reference ID: 753



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