Account Handler

3 weeks ago

StokeonTrent, United Kingdom Una Health Full time

**Account Handler - 9-5**

**About the job**

We are seeking a dynamic and motivated Account Handler to join our team. As an Account Handler, you will play a crucial role in building and maintaining strong relationships with our valued customers. You will be the primary point of contact for customers, responsible for understanding their needs, addressing inquiries, and ensuring exceptional customer service. Your excellent communication and organizational skills will enable you to collaborate effectively with your designated Key Account Manager, ensuring unparalleled customer service that consistently exceeds customer expectations.

The main duties of the role will be:

- Customer relationship management - maintain positive relationships, promptly address inquiries and identify upselling opportunities based on their needs.
- Account maintenance - regularly monitor customer accounts to ensure retention compliance and track/report KPI’s on the customers performance to your designated Key Account Manager.
- Issue resolution - troubleshoot and resolve any customer issues and concerns ensuring a prompt resolution.
- Product awareness - continuously improve knowledge of our products/services and customer’s needs.
- Key Account Manager support - assist with generating quote and proposal, updating the CRM and reviewing and outputting data from the Business Intelligence module.
- Customer service - customer order entry and account information maintenance.

Una Health is an SME with around 22 employees. As part of our growing team, you will collaborate with the sales,

marketing and logistics divisions, working independently and as a team to reach our company goals.

**About you**
- Attention to detail - you are careful about detail, can accurately follow processes and are thorough in completing work tasks.
- Dependability - you will form part of a small, specialist team, therefore it is essential you are reliable, responsible and dependable.
- Self-control - you are good at maintaining your composure, keeping your emotions in check and diffusing any difficult situations.
- Stress tolerance - you are happy to receive constructive criticism, and deal with feedback calmly and productively, to benefit both your personal and the company’s growth.
- Variety - you enjoy working in a dynamic versatile environment, where you work collaboratively with your colleagues, working towards creative solutions.
- Problem-solving - you can utilise risk-based thinking where necessary, and make assertive decisions, within the parameters defined by your Line Manager.
- Fast-paced - you enjoy working in a fast-paced environment, and you are happy to learn about and cover other areas of the business where necessary.
- ERP Systems - you can learn new systems quickly and with ease.
- Communication - you are strong at communicating both verbally and in written form with customers and colleagues.
- Customer service - you have an excellent phone manner and previous experience of working in a customer service role.
- Customer Focus - Care about doing a good job and consistently delivering a high standard of service for our customers.
- Attributes - You should demonstrate, commitment, tenacity, resilience and a friendly approach in all that you do.

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Experience**:

- Customer Service: 2 years (required)
- Order Processing: 1 year (required)

Work Location: In person

  • Account Handler

    3 weeks ago

    Stoke-on-Trent, United Kingdom The Ardonagh Group Full time

    **Insurance Account Handler**: - Staffordshire - ARDKX847089 Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Staffordshire. Joining us as an Insurance Account Handler means you'll...

  • Commercial Account Handler

    1 month ago

    Stoke-on-Trent, United Kingdom Heat Recruitment Full time

    **Commercial Account Handler** **Stoke-on-Trent** A leading provider of Commercial Insurance to businesses throughout the UK from SME’s to large Corporate businesses across a broad range of industry sectors. Having built their reputation by providing an excellent service to their clients over the yearsthey have gained achieved strong retention rates on...

  • Commercial Account Handler

    2 weeks ago

    Stoke-on-Trent, United Kingdom Heat Recruitment Full time

    **Commercial Account Handler** **Stoke-on-Trent** A leading provider of Commercial Insurance to businesses throughout the UK from SME’s to large Corporate businesses across a broad range of industry sectors. Having built their reputation by providing an excellent service to their clients over the yearsthey have gained achieved strong retention rates on...

  • Commercial Account Handler

    2 weeks ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Commercial Insurance Account Handler Monday to Friday - 9am - 5.30pm £25K - £30K An exciting period of growth has resulted in an Account Handler being required to join an award winning, longstanding company within the insurance sector. Offering all aspects of commercial insurance, the customer is at the heart of everything they do. The role: As Account...

  • Account Handler

    2 weeks ago

    Stoke-on-Trent, United Kingdom Ardonagh Full time

    **Account Handler - Stoke-on-Trent - ARD894655** Are you someone looking for a new challenge who thrives in the Insurance Industry? Pace Ward are on the hunt for a talented Insurance Commercial Account Handler who is ambitious and customer focused to use their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client...

  • Account Handler

    1 week ago

    Stoke-on-Trent, United Kingdom Ardonagh Full time

    **Account Handler - Stoke-on-Trent - ARD894655** Are you someone looking for a new challenge who thrives in the Insurance Industry? Pace Ward are on the hunt for a talented Insurance Commercial Account Handler who is ambitious and customer focused to use their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client...

  • Account Handler

    2 weeks ago

    Stoke-on-Trent, United Kingdom Forrest Recruitment Full time

    Account Handler Permanent Stoke on Trent - £24,000Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist medical products to a wide...

  • Account Handler

    4 weeks ago

    Stoke-on-Trent, United Kingdom Forrest Recruitment Full time

    Account Handler Permanent Stoke on Trent - £24,000Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist medical products to a wide...

  • Account Handler

    1 week ago

    Stoke-on-Trent, United Kingdom Forrest Recruitment Full time

    Account Handler Permanent Stoke on Trent - £24,000Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist medical products to a wide...

  • Account Handler

    4 weeks ago

    Stoke-On-Trent, United Kingdom Forrest Recruitment Full time

    Account Handler Permanent Stoke on Trent - £24,000Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist medical products to a wide...

  • Commercial Lines Account Handler

    2 weeks ago

    Stoke-on-Trent, United Kingdom Schofield Insurance Brokers Full time

    **Account Handler - Stoke-on-Trent - ARD894655** Are you someone looking for a new challenge who thrives in the Insurance Industry? Pace Ward are on the hunt for a talented Insurance Commercial Account Handler who is ambitious and customer focused to use their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client...

  • Account Handler

    2 months ago

    Stoke-on-Trent, United Kingdom Una Health Full time

    **Account Handler - 9-5** **About the job** We are seeking a dynamic and motivated Account Handler to join our team. As an Account Handler, you will play a crucial role in building and maintaining strong relationships with our valued customers. You will be the primary point of contact for customers, responsible for understanding their needs, addressing...

  • Account Handler

    2 weeks ago

    Stoke-On-Trent, West Midlands, United Kingdom Forrest Recruitment Full time

    Account Handler Permanent Stoke on Trent - £24,000All potential applicants are encouraged to scroll through and read the complete job description before applying.Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help...

  • Account Handler

    1 week ago

    Newark-on-Trent, United Kingdom Brave Human Capital Group Ltd Full time

    **Account Handler** **Location**: Newark-on-Trent **Salary**: £27,000-£30,000 **Hours**: Full-time - Monday to Friday - 9.00-5.00 **The Company** Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have...

  • Commercial Account Handler

    3 days ago

    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Newcastle-under-Lyme Competitive Salary (DOE) + bonus scheme + performance bonus Hours Monday-Friday 9:00am-5:00pm** **Benefits**: - Company pension - On-site parking Our client is expanding their team to ensure they continue to provide an outstanding service to their clients. The team in Newcastle have been recording some excellent growth over the last...

  • Account Handler

    2 weeks ago

    Stockton-on-Tees, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Account Handler** **Location**:Stockton-on-Tees **Salary**:Up to £27,000 - DOE + Bonus & Benefits **The Company**: We are working with an established independent insurance broker who are looking for a Account Handler to join their team. This is a great opportunity to join a supportive working culture and a high performing team that is based in their...

  • Account Handler

    2 weeks ago

    Stockton-on-Tees, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Account Handler** **Location**:Stockton-on-Tees **Salary**:Up to £27,000 - DOE + Bonus & Benefits **The Company**: We are working with an established independent insurance broker who are looking for a Account Handler to join their team. This is a great opportunity to join a supportive working culture and a high performing team that is based in their...

  • Commercial Account Handler

    4 weeks ago

    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Competitive Salary (DOE) + bonus scheme + performance bonus** **Hours Monday-Friday 9:00am-5:00pm** **Benefits**: - Company pension - On-site parking Our client is expanding their team to ensure they continue to provide an outstanding service to their clients. The team in Newcastle have been recording some excellent growth over the last few years and...

  • Account Handler Commercial Insurance

    4 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom Forrest Recruitment Full time

    Account Handler Permanent Stoke on Trent - £24,000 Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist medical products to a wide...

  • Commercial Claims Handler

    1 week ago

    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Commercial Claims Handler** A fantastic opportunity for an experienced Commercial Claims Handler to join an established business, who pride themselves on delivering an outstanding service to their clients. You’ll be responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or...