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Workshop Controller
3 months ago
**Salary Details**: Competitive salary, plus excellent benefits
**Job Type**: Monday - Friday 08:00 - 18:00, Full-time, Permanent
**Reporting to**: Depot Manager
Overview
The position is for a workshop controller, responsible for developing and maintaining the aftersales service provided to the customer in the depot.
essential duties and job responsibilities
Maximise the profitability of both parts and service departments, including continual improvements in utilisation of staff and efficiency of organisation
Budgeting in conjunction with Depot Manager
Maintain compliance in all areas of Health and Safety in the workplace
Selection and recruitment of staff in all departments (In conjunction with DM)
Contribute to the development of all operating and administrative systems to ensure that quality, efficient and timely work is carried out
Remain up to date with all relevant legal requirements
Achieve and strive to exceed customer service level expectations and agreements
Identify and implement a training plan for all depot staff
Ensure premises are maintained to a high standard, inline with Scania Dealer Operating standards
Ensure premises security measures are adequate at all times
Actively seek new business in conjunction with Depot Manager
Ensure all invoice related queries are dealt with in a timely manner
Monitor Warranty / Contract ledger
Actively participate in all SGB measured campaigns and competitions
Other general duties as designated by the Manager
CANDIDATE REQUIREMENTS
Knowledge of Scania systems
Leadership skills / experience
Current driving licence
Ability to manage a team
Ability to work within guidelines and to deadlines
Excellent written and oral communication skills
Detail orientated
Excellent customer service skills
Computer literacy
Leadership skills
High level of computer literacy
Solution-driven approach
Awareness and understanding of Health and Safety requirements
Ability to work under pressure and have a solution-driven approach
Possess excellent accuracy and numeracy skills
Excellent organisation and analytical skills
HGV licence
Experience of working with Scania products
Main dealer parts experience
Employee benefits
Bonus Scheme
Life assurance scheme
Optional private health insurance
Free tea and coffee
Free parking
Additional employer pension contributions
Training and development opportunities
30 days holidays, including Bank holidays, increasing to 34 with length of service
24/7 mental health and wellbeing support
Long service awards and recognition
All required PPE equipment provided
