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Customer Service Executive

3 months ago

Biggleswade, United Kingdom Adecco Full time

**Job Title**: Customer Service Executive (Logistics Experience)

**Location**: Biggleswade, United Kingdom

**Hours**:Monday - Friday 9am - 6 pm

**Salary**: Up to £26,000 per annum

**Employment Type**: Full-time, Permanent

**Company Overview**:
We are a leading logistics company operating in the Biggleswade area, dedicated to providing exceptional services to our customers. With a focus on efficiency, reliability, and customer satisfaction, we are seeking a skilled Customer Service Executive to join our team and contribute to our continued success.

**Role Overview**:
**Key Responsibilities**:

- Assist customers in tracking and managing their shipments, providing accurate and timely updates on delivery status.
- Resolve customer complaints and issues professionally, aiming to achieve satisfactory resolutions and maintaining a positive relationship with clients.
- Collaborate with internal teams, including warehouse and transport personnel, to ensure efficient handling of orders and timely deliveries.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Proactively identify opportunities for process improvement and customer service enhancements.
- Respond to customer feedback, actively seeking ways to exceed expectations and drive customer loyalty.
- Provide product and service information to customers, ensuring they have a comprehensive understanding of our offerings.
- Keep up to date with industry trends, logistics regulations, and best practices to provide knowledgeable support to customers.

**Requirements**:

- Proven experience in a customer service role, preferably in the logistics or transportation industry.
- Excellent verbal and written communication skills with a customer-centric approach.
- Strong problem-solving abilities and the capability to handle challenging situations with diplomacy and empathy.
- Familiarity with logistics processes, including shipping, warehousing, and inventory management, is highly advantageous.
- A positive attitude and a commitment to delivering exceptional customer experiences.

**Benefits**:

- Competitive salary of up to £26,000 per annum, commensurate with experience and qualifications.
- A supportive and dynamic work environment that values employee well-being and engagement.
- Company benefits package, including holiday pay, pension scheme, parking and other perks.
- Yearly performance bonus

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Samantha Kirby