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Admin Team Leader

4 months ago

Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

This is an exciting time to join Ashford & St. Peter’s Hospitals NHS Foundation Trust, as we work on the expansion of our theatres at Ashford Hospital & towards this becoming our dedicated elective centre. Our vision is to create a state of the art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern & well-equipped environment.

We hope to use this centre to create an environment of learning & to facilitate training of the next generation of our NHS workforce. Our plans are ambitious - why not, come & be a part of our journey. We are looking to appoint to a number of key roles to support this dedicated site, including this position - Admin Team Leader for our Pre Op Assessment Team.

This role will provide senior support to our booking team & theatre scheduling teams within surgical specialities. The postholder will share our passion for our Trust values & should demonstrate alignment with these in their approach to work. Commitment to putting patients first & providing excellent customer service is a necessity for the role. The postholder will take pride in their work, have an eye for detail & be flexible to support & work with others.

**The main duties of the job include**:

- Oversee the smooth running and scheduling of the pre op assessment clinics, including robust management of clinic templates including, extra clinics, and clinic cancellations in line with staff annual leave, sickness, and training days
- Line management of a team of staff in line with Trust policies.
- Being fully able to fulfil the roles of the booking & scheduling, as well as the appointment and registration.
- Communicating with patients, clinical offices and other health providers is a main part of this role, as you will be booking, cancelling and rescheduling appointments, taking into consideration the 18-week targets and relevant two-week rule patients.
- Liaising with scheduling teams to prioritise patients appropriately ensuring clinic efficiency and effective communication with patients, all whilst ensuring you are following the booking protocols and data accuracy.
- Using your initiative when problems arise and taking actions to resolve problems or escalating to the appropriate person is a key element of this role.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please refer to the Job Description document for the full details of the role and the essential and desirable criteria within the Person Specification.