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Customer Service Advisor

3 months ago

Exeter, United Kingdom Foundever Full time

**Why Foundever?**

With a customer service career at **Foundever**, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder.

If you would like to have the opportunity to work with our varied and well-known brands, be part of brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.

**Key information about the role**

**Do you have a passion for delivering excellent Customer Experience? If your answer is YES, click 'APPLY NOW' and you could be the next representative of the UK premier cycling brand 'Rapha'**
- Maternity Cover
- Full Time
- £13 per hour
- Working hours between: 0800 - 1700 Mon to Fri (1 hour 30 min breaks)
- 2 weeks paid training
- **Work onsite or from anywhere**:

- **French Speaking Role - MUST be fluent in french**

**Our Employee Value Proposition.**

Your wellbeing is of the utmost of importance to us and let's not sugar coat it, trying to resolve customers' concerns, come up with solutions and hit targets can sometimes feel overwhelming. Here at Foundever we have a high emphasis on looking after you. We have Mental Health First Aiders, wellbeing champions, an Employee Assistance Program and a global and national calendar of wellbeing activities at your disposal with the aim of making you feel supported and equipped to continue with day-to-day life.

We are a lovely bunch who celebrate difference, and everything that makes our associates unique, by upholding a diverse and inclusive environment in which we can all thrive. Our aim is to make sure everyone at Foundever can be themselves and know they belong.
- Growth
- Well Being
- Belonging
- Purpose

**About Rapha**

Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike. They have an excellent reputation for the highest standards of Customer Service, so as we continue to grow internationally, being able to service and support our customers all over the world is crucial to our continued success.

Rapha has a business strategy that has created a unique customer experience through both our website and the Rapha Clubhouse.

**So, what do we need from you?**
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors.
- Drive sales customer engagement by effectively uncovering the customer's needs and presenting appropriate range solutions.
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha's core values - Passion, Determination, Creativity & Communication.

**Benefits and Rewards**
- On campaign competitions / incentives/ rewards
- Access to discounted products via. Industry Purchase Programme
- Employee discount of an exclusive annual membership to a global community of passionate, active cyclists with exclusive access to our most sought after products, rides and experiences
- Team activities, awards and incentives

**Next Steps