Pac Supervisor

Role summary To supervise the Patient Registration clerks. Monitor Telephone performance, locate any missing referrals for Outpatient clinics, monitor referral registration performance and carry out carry out audits as required. Principle Relationships Outpatient Access & Administration Manager, Digital Records Manager, Waiting List Coordinators, Patient Registration Clerks, Secretariat staff. Key responsibilities Supervise staff ensuring the fair distribution of the workload and maximise efficiency of the Patient Access Centre Ensure all outpatient referrals are registered within a timely manner.

Ensure adequate cover on the telephone rota. Monitor the accurate and timely inputting of information onto the Patient Administration System ensuring all satellite outpatient clinic outcomes are reconciled for month end reporting. Carry out audits as required monitoring slot utilisation and telephone statistics Monitor department stationery levels and order as necessary in the absence of the Team Leader. Participate in the Recruitment & Selection process of new staff, including recruitment of bank and agency staff ensuring trust policies are adhered to.

Record staff absence & sickness on the departmental log sheet on a daily basis, prepare annual leave cards annually. Complete back to work interviews as required. Manage requests for special leave to include: Carers, Bereavement and Other. Manage requests for Annual leave ensuring the needs of the service are maintained.

Sort, distribute and action as appropriate incoming mail on a daily basis. Provide cover for colleagues in the event of sickness and holidays. Initiate regular team meetings and develop good communication within the teams and between the teams. Carry out PDRs and appraisals for team members.

Ensure that all staff attend mandatory training sessions and develop induction packs and training plans for new staff members.