Ward Liaison Officer
5 months ago
The primary focus of the Discharge Ward Liaison Officer role is to enable and support patients' safe and timely discharge.
The post holder will need to consider the options around a patient’s discharge and take appropriate action to resolve delays in discharge. This will ensure capacity is created in the system to allow the wards always to have empty beds to match the demands of the service.
The critical element of the Discharge Ward Liaison Officer's role is to communicate with the discharge nurses and ward staff to ensure everyone is working on the same plan of no patient delays.
Develop and provide professional-level competency in relation to the WLO role following a period of induction.
Attend the daily MDT ward rounds and liaise with the Discharge Nurses to support discharges.
Support with collating essential documentation and working along side the MDT team to facilitate timely discharges.
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospitalhere
- Responsible for ensuring every patient plan is up to date and has a plan for at least 7 days or until the estimated day of discharge (EDD) and chasing clinicians where required.
- Work with ward staff to ensure that Patient FLOW and Care Flow is accurate and updated.
- Responsible for driving up the achievement of discharge levelling targets through effective planning and focused attention.
- Update the discharge Nurse following attendance of the MDT/RAG meetings
- Actively progress/chase all identified delays to the patient, taking appropriate action to resolve through considering the options available and using judgment in making the appropriate decision.
- Provide support in ensuring that referrals such as Single Point Assessment (SPA) forms and Duty refer forms are received in the discharge planning inbox promptly,
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