Senior Technical Engineer

2 weeks ago

Slough, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

**Senior Technical Engineer - Covering Slough, Oxford, Harrow**

**£40k - £50k - Mileage 40p per mile. (Need own car).**

**Benefits**:

- Access to highly qualified senior engineers who are all Microsoft trained thus affording exceptional career development and advancement opportunities.
- working with a friendly bunch of people who are passionate about IT but also providing a fantastic service We are passionate about investing in the education of pupils
- SAGE Employee Benefits.
- 2 years death in salary
- 3% pension contribution
- Sage benefits scheme (discounts)
- MS Vouchers 3 month after probation - progression plan
- 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday

Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, andmanaged support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector.

**Key Tasks**

**Senior Engineering**
- To take ownership for a group of sites within the array of clients including all technical issues on site
- To be the escalation point for all technical issues within the client, before the issue hits the Helpdesk and to either fix these issues, or escalate appropriately.
- To think of solutions to common problems - a "can do" attitude.
- Provide the highest level of technical expertise to all assigned customer networks.
- To visit a client site and work through an agreed list of issues or strategic discussion that the school would like to be completed in their visit
- To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
- Mentor the Network Manager and Engineers on site and assist in progressing them onto the next level of Engineer within the company.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- To attend emergency call outs where needed, sometimes beyond the call of duty.
- To cover the absence of engineers where needed.

**INDIT**

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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