Trainee Bureau de Change Agent

6 months ago


Town Centre, United Kingdom ChangeGroup Full time

**Position x2: Trainee Bureau De Change Agent - Derby Town Centre (Full-time)**

Are you a trailblazer with a passion for delivering exceptional customer experiences?

**ChangeGroup,** a global leader in financial services, invites you to embark on an exhilarating career as a Trainee Bureau De Change Agent in the heart of Derby Town Centre.

**Step into Derby's Innovation Hub**: Derby, a hub of innovation, sets the stage for unparalleled growth. As a Trainee Bureau De Change Agent, you'll immerse yourself in the energy of Derby's high-tech landscape, where history meets progress.

Channel your sales and customer service experience to provide tailored solutions, connecting with clients on a deeper level. Where you can thrive in a fast-paced environment where each day is an opportunity to learn and grow.

The role involves providing first-class customer service to international travellers with the buying and selling of foreign currency.

You will be responsible for:

- The buying and selling of foreign currencies
- Money transfers (Western Union)
- Credit card advances, Tax Refunds and much more

Additional Information:

- It is essential that you have previous Retail or Customer Service Experience
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a free uniform, and an exciting monthly bonus scheme for hitting sales targets
- You must have the ability to work under pressure.

**Salary: £ 12 an hour**

**Job Type: Full time**

**Hours**:37.5 hours per week working 5 out of 7 days, between the hours of 8am - 11 pm**

**Benefits: Company Pension, Employee Discount and Referral Programme**
- As a leading provider of foreign currency and financial services around the world_**, ChangeGroup**_ _has been serving international travellers and business customers since 1992. Innovative and with a constant eye on the future, _**ChangeGroup**_has also developed state of the art ATM systems and payment technologies, deploying these platforms across Europe, USA and Australia._
- We are proud to employ over 80 nationalities and are committed to donate 3% of our annual profits to charity._

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Ability to commute/relocate:

- Derby Town Centre: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- Sales: 1 year (preferred)
- Cash handling: 1 year (required)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)

Work Location: In person



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