Dlo Administrator

**A little bit about what we are looking for...**

To ensure the day to day scheduling, admin and void processes are undertaken effectively. Undertake administration tasks such as trackers & invoice processing. Communicate effectively within the immediate team and the larger organisation. Demonstrate excellent customer service skills.

This role can offer **hybrid working**, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. Working hours are **Monday to Friday 8am-4pm** and **Monday to Friday 9am-5pm** (rota basis).

**Your responsibilities...**
- Utilise Impact Response for smart scheduling, utilising operatives skillsets and location
- Communicate well within the team to ensure all works are on target for completion (Repairs/Voids/Admin tasks/invoice tasks)
- Provide administrative support to internal and external customers e.g. Operatives, customer contact centre and contractors
- Demonstrate awareness of Key Performance Indicators and follow best practice to ensure KPI’s are achieved
- Maintain logs and system administration and ensure suitable responses for correspondence (e.g. MPs, Legal, Environmental Heath)
- Ensure works are processed within target dates to ensure customer satisfaction is maximised
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- GCSE grade C or equivalent in Mathematics and English Language.
- Intermediate Microsoft Excel
- Invoicing and paying invoices
- Scheduling diaries for appointments and meetings
- Excellent keyboard and ICT skills
- Experience of collating information, reporting and evaluating outcomes.

**Job Types**: Full-time, Permanent

**Salary**: £25,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Leicester