Patient Ambassador

Permanent, Full time (37.5hrs per week)
2 week rota, 12 hour shifts, 8am-8pm
James Cook University Hospital, Middlesbrough, TS4 3BW
£26,520 per annum plus benefits

Serco are recruiting for a Patient Ambassador to join their current team based at James Cook University Hospital. The Hospital provides a wide range of district general hospital services and specialist services such as neurosciences, renal medicine, spinal injuries, major trauma, cardiothoracic, vascular surgery and cancer services. It has 1,024 beds, a 24-hour acute admissions unit and an emergency department which houses the major trauma centre for Durham, East Cleveland, Tees Valley and North Yorkshire and has its own helipad.

The key purpose of the role is to ensure all cleaning and housekeeping services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and SLA’s. This role covers all inpatient areas with a requirement to ensure appropriate staffing levels are maintained at all times and duties are carried out safely and in a courteous manner at all times. To act as the conduit between senior ward based nursing staff and the services provided by Serco within set areas.

**Main Accountabilities**:
Supervise, co-ordinate, motivate, train and work with ward based cleaning staff and ward hosts to provide an efficient, quality service to patients.
Ensure the ward catering and cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules
Ensure the ward hosts and cleaning assistants report for duty in good time and are presented in a clean and tidy manner.
provide support and guidance to ward hosts
Ensure that meal orders are captured and uploaded by the host in good time for service delivery
monitor cleaning and catering services against set criteria and standards
Ensure food safety HACCP documentation and cleaning schedules are completed correctly
Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence
Complete competency checks for ward hosts and ward based cleaning staff to evidence capability
Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with and action taken to prevent re-occurrence.
Ensure positive feedback is shared with the ward team

**What you’ll need to do the role**:
This is a physical role and the post-holder will be required to be mobile for the majority of their working day with manual handling being necessary to lift / carry / operate cleaning machinery
Ability to achieve BICSc qualification or NVQ level 3 within the 1st 12 months of appointment.
Food safety certification to level 3 within 6 months of employment
Ability to read, write and converse clearly in English Basic Health & Safety
Previous experience working within a hospital or service environment with in the catering or cleaning environment/industry
Supervisory experience
Customer service skills including clear verbal communication
Understand the importance of hygiene and safety.

What we offer

Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A safe and supportive culture
Interesting and enjoyable work
A company passionate about diversity and inclusion
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.