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Come and join us as a Head of Experience and help us create great memories that last a lifetime for our guests This is a fantastic opportunity for a talented customer facing leader to join our Haven Team on a full time, permanent basis.
A little About Us & What’s In It For You

At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK’s most loved holiday and holiday home business.
- Free use of our Leisure Facilities, including swimming pool
- 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

**SALARY**: Highly Competitive + up to 25% Annual Bonus
What You’ll Be Doing
As the Head of Experience, you work with the Heads of Departments to continuously improve the Team, Guest and Owner experience, ensuring every visitor to our Holiday Park has a great time with memories that last a lifetime. You will constantly listen and seek feedback, to engage and influence Park and central Teams to develop and deliver experience improvement plans. Whilst leading and developing your own Team of Guest Experience Team Members, a People Administrator and an Owner Event Coordinator.
- Through the team, you’ll deliver a first-class experience to all Owners and Guests, ensuring all feedback and complaints are addressed and resolved.
- Monitors advocacy and NPS reports, creates action plans to address opportunities
- Builds and maintains effective relationships with Owners, ensuring the Experience Team take ownership for the resolution of issues and subsequent communication.
- Develops and maintains a strong talent pipeline and succession plan for own department.
- Manages complex data and information to influence decision making across park departments and central functions.

**WORKING HOURS**: 45 hours per week over 5 days
What We Would Like You To Bring
- Strong management and leadership skills to lead broad teams
- Confident decision maker
- Can exercise sound judgement and manage conflicting priorities when under pressure
- Have had previous responsibility for working with financial budgets
- Has previously managed a profit centre with both revenue and expenses

You may start with us as a Head of Department and grow into a General Manager’s role Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our One Great Team at Haven h revenue and expenses