Coffee Shop Supervisor
6 days ago
Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.
**Location Description (Tally Ho Farm)**
At Tally Ho Farm, they offer their customers the very best in products and services for goods covering all equestrian pursuits. From the highest-quality polo equipment to all the comforts the horses may need in the stable, they are on hand to help make informed decisions by offering in-depth help, advice and assistance. Due to the current demand, Honesty Group will provide
**Honesty Group are looking for..**
We are looking for skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading the team of Coffee Shop Assistants, you will be the person that sets the tone for the day, and ensures that your team are constantly delivering excellent customer service and hitting your sales targets.
**General Purpose**
Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities and shop environment.
**Hours and Schedule**:
**Hours**:40 hours per week
**Weekly Schedule**: 08h00 to 16h30 ( on a 7 day rota) days are flexible
**AREAS OF RESPONSIBILITY**
**Supervisory duties**:
- Be responsible for shop stock / products and ordering replacement stock
- Liaising with Managers, Area Manager and other staff
- Preparing Rotas for staff (being mindful of target hours)
- Responsible for meeting sales targets alongside the Manager
- Attend Supervisors Meetings
- Be responsible for the social media output of the coffee shop
**As a keyholder, open up coffee shop for service**:
- Take delivery of goods from the wholesale unit and display / put away. Report any shortages
- Stock rotation and check dates on products
- Display products and price
- Amend menu board with specials / remove any out of stock items
- Do fridge checks and temperature checks on delivery
- Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)
**Deliver excellent customer service whilst**:
- Answering telephone enquiries and taking orders over the telephone
- Waiting on tables
- Preparing food and drinks (check temps in line with company Food Safety guidelines)
- Clearing tables and washing up
- Engaging with customers
**Finishing up by**:
- Ensuring entire shop is clean and tidy, items are replenished for the next day
- Sweep / mop floors
- Clean toilets, mop floor (in relevant shops)
- Tidy and clean outdoor areas
- Tidy stock room
- Check all equipment is cleaned and switched off
- Place orders with Head Office for stock items / products
- Log waste
- Cash up and place cash in safe place
- Lock up
**In return for your hard work we offer**:
- Secure employment contracts, with additional hours often available if required
- Wages which keep up with the Real Living Wage
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all Honesty-made products
- 10% off at Beale Park
- Discounted Cookery School Courses
**Future opportunities**
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to.
- Managers: From £11-£13 per hour
- Area Managers
- Chefs
- Bakers
- And many more
INDFOH
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